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Customizing Your Show Site - Tickets Page

This is a great place to provide your patrons with day of show information.

Updated over a week ago

When it comes to creating a seamless ticket-buying experience, the details matter! There are a few important reasons you might want—or need—to customize your show site’s Tickets Page. Whether you're setting age limits, alerting patrons to special effects, or clearly outlining your late seating and exchange policies, tailoring this page ensures your audience knows exactly what to expect—before they click “buy.”

On the ticketing page, you can customize various information about your show including:

  • if there is an age limit to the show

  • if strobe lights will be used

  • if there are simulated gunshots

  • if there is any additional information patrons should know before purchasing tickets

  • define your late seating policy

  • define your exchange policy

  • add any additional information patrons should know before


🎓 Recap:


This article explains how to customize your show site’s tickets page in On The Stage. It covers how to include additional information for your patrons, add an age range, late seating policy, exchange policy.

🚀 Best Practices for Customizing Your Show Site – Tickets Page:

✅ Helpful Tips:

  • Be Transparent: Clearly communicate age restrictions, strobe lights, loud sounds, or other content warnings to help patrons make informed choices.

  • Set Expectations: Define your late seating and exchange policies in simple, easy-to-understand language.

  • Keep it Concise: Use bullet points or short sentences so patrons can quickly scan key details.

  • Match Your Brand Tone: Align the messaging with your organization’s voice—professional, playful, or formal—to keep the experience cohesive.

  • Test Visibility: Preview the page to ensure your notes are visible on both desktop and mobile views.

  • Update Regularly: If policies or show features change, update the ticketing page immediately to reflect the most current info.

🚫 Common Pitfalls to Avoid:

  • Leaving Fields Blank: Omitting important info (like a strobe light warning) can lead to unhappy or even unsafe patron experiences.

  • Overloading with Text: Avoid lengthy paragraphs—patrons may skip over crucial information.

  • Forgetting Policy Details: Failing to include refund, exchange, or seating policies can lead to confusion and disputes.

  • Inconsistent Messaging: If your policies differ from what's in your marketing materials, patrons may lose trust or become frustrated.

By following these tips, you’ll create a smooth, trustworthy, and audience-friendly ticketing experience!

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