If you would like to process subscription seats for your subscribers instead of having them select their seats show by show online, this article will teach you how.
You might want to process subscriptions and select seats for your subscribers in the Box Office Portal because:
You want to reserve specific seats for each patron on a certain night.
You want to offer a service where VIPS seats are predetermined.
You want to assist subscribers who are not technologically savvy.
👟Walkthrough
Open the Box Office Portal to sell a subscription or redeem seats.
You can do this from your main dashboard by clicking on Box Office Portal next to the show and selecting the show date.
Select the Subscription ticket type for the ticket you wish to book for the patron.
Once the seats are added to your cart, select Checkout. This will open up a box where you can search for the subscriber by name that you would like to assign the seat to.
Push the red Done button.
The following box will pop up to verify the subscription holder and their plan as well as show you how many tickets have been redeemed.
Push the red Done button.
A notification will appear letting you know the order has been processed and a confirmation will be sent to the patron.
🎓 Recap
Through the Box Office Portal, you can redeem subscriber tickets with ease:
Log in, select the relevant production and performance(s).
A seating chart displays availability across all selected dates. Choose reserved seats, then assign them to specific subscription packages.
For GA shows, simply use the ticket selector to redeem a seat per performance.
Add any eligible add-ons or donations, then complete the checkout.
Subscribers receive a confirmation email with QR codes for all redeemed tickets.
This unified flow reduces the chance of double-booking and provides real-time ticket redemption for subscribers.
🚀 Best Practices
Select all performances at once, especially for subscribers attending multiple dates, to optimize seat availability checks.