Processing Ticket Sales in the Box Office Portal

Comp tickets can only be processed from the Box Office Portal whether your transaction occurs on the day of show or in advance.

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Processing a Comp Ticket

To process an order:

Open the Box Office Portal
1. Log into your ON THE STAGE Dashboard and click the Productions icon.
2. Find the show you want to sell a ticket for and click the Box Office Portal button.
3. Select the performance date for which you wish to process transactions.
Select a ticket.
1. For General Admission, click the +/- button on any ticket type to add or remove ticket from the order. Items currently in your cart will appear in the Checkout box on the top right of the screen.
2. For Reserved Seating, click on the desired seat and select the appropriate Ticket Types from the pop up window. Selected seats will appear green, and appear in the checkout box on the right. Click a seat to remove or add it.
Apply any discounts.
1. To apply a discount to an order, click the Add A Discount Code button on the bottom right. This will open a pop- up window with a dropdown of all available discount codes.
2. Click on the appropriate discount code.
3. Click the red Checkout button.
4. Only one discount is allowed per order. To use more than one code, process the tickets in a separate order.
Select a payment type.
1. Click on the appropriate Cash, Credit, or Comp button at the bottom right of the screen.

Payment type details:

Processing CASH:

Click the CASH button.
Enter the patron’s name and contact information. While it is advised that you collect an email address in order to include all patrons on your mailing list, not all information is required in order to check out.
Click the Purchase button to process the order. This will direct you to a new cart ready for the next order.
Your patrons will immediately receive an order confirmation/receipt to the phone number provided. They may use their name, confirmation code, or show the text to check in at the door.
IMPORTANT: The order total will no longer be visible after it’s processed. Be sure to accept the cash payment and provide any change to the patron before you click the Purchase button.

🎭 Noteworthy: The per-ticket fee still applies to cash orders processed in the Box Office Portal.

Processing CREDIT

Click the CREDIT button.
Enter in the patron’s name and contact information, followed by their credit card details.
Click the red Purchase button to process the order.
Your patrons will immediately receive an order confirmation/receipt to the phone number or email provided. They may use their name, confirmation code, or show the text to check in at the door.

🎭 Noteworthy: Credit card purchases processed in the Box Office Portal will incur the same fees as tickets purchased online via your website.