The Custom Confirmation Emails feature in On The Stage allows users to personalize order confirmation and ticket emails. You can customize the header, footer, and add two rich-text custom messages per production. This helps tailor communication, reinforce branding, and provide useful show-specific info.
👟Walkthrough
On the left side menu of your On The Stage dashboard, go to Marketing > Email Settings.
Here you can customize the appearance of the header and footer of your order confirmation and tickets emails, as well as add custom messages.
Header and footer customization
In the top section of this page, you can customize the header and footer with images and colors. You might want to add your organization's logo and update the banner with your organization's colors.
Noteworthy: These settings are at the organization level and will apply to emails for all productions. If you do not update these assets, the default On The Stage logo and colors will appear.
Updating the Email Logo
Click on Upload Logo to import an image for the header and footer
In the modal, either drag and drop or click Browse to upload an image from your device. The size of this image must be 176px x 80px, or else the image will fail to upload.
Here is an example of an image once it has been uploaded.
Click on Remove Logo to remove the image you uploaded and return to the default On The Stage logo.
When you remove a logo, a warning message will appear that lets you know the custom logo you've uploaded will be removed from **all** emails.
Click Remove Header Logo to confirm you want to do this. Click Cancel to exit without any changes being applied.
Updating the Header Background Color
Under Header Background Color, you can set the background color for the header and footer.
In the text input field, you can type in the hex code for whatever color you choose.
The header preview and color selector will update as you type.
You can also click on the box next to the hex code to choose a color from the color selector.
The color selector may look different based on which browser you are using (Safari pictured above)
Once the color selector opens, you can use your cursor to choose the color you want.
At the bottom of the selector, you can toggle between HEX, RGBA, and HSLA formats to type in color codes, depending on your browser's options (Chrome pictured below)
Updating Text Color
Under Text Color, you can choose whether you want the text on your header and footer to be white or black.
Click Save at the bottom right of this section to save your changes.
Ticket Confirmation Message 1
The next section on this page is Ticket Confirmation Message 1. In this text box, you can set a custom message for each production you sell tickets for. This message will appear in the top section of your emails and can be customized per production. See below for an example of where this appears in the email:
We recommend that this custom message be used to add:
Additional information about the performance
Thank you notes
Link to merch pages, fundraising pages, etc.
Anything else
See below for a screenshot of the entire component:
To start creating the custom message, click on the Productions dropdown menu to choose which production for your custom message.
Once you select your production, enter a custom message in the text box.
On the toolbar, you can bold and italicize text, create a bulleted list, create a numbered list, and add links.
Highlight the text, then click the desired formatting icon to apply styling.
For links, highlight the text, then click the Link icon
Add the URL in the field that appears. Click the checkmark to apply changes, or the red X to cancel without saving changes.
Note: Please ensure you are using a full link (including http:// or https://)
When you click on a link within your textbox, you can click on the URL to open a new tab with that page. To edit the URL, click the pencil icon. To unlink this piece of text, click the paperclip.
Click Save at the bottom right of this section to save your changes.
You can also select the checkbox to include this message on the order confirmation page after a patron completes their purchase
Note: the text sizing is not adjustable so be mindful of how much content you are adding in the allotted space.
To add a confirmation message for additional productions, go back to the dropdown menu and choose another production. If you change productions before saving, those updates will be lost
Ticket Confirmation Message 2
You also have the opportunity to add a second custom message, which will appear immediately below the “Details of the event” (and before the tickets if they exist).
See below for an example of where this appears in the email:
We recommend using this custom message for:
Instructions specifically related to the performance (e.g. parking, where to enter, etc.)
Anything else helpful
The process for Ticket Confirmation Message 2 is the same process as Ticket Confirmation Message 1. You can toggle between productions, use the rich text editor toolbar, and save changes.
Sending Test Emails
At any point during this process, you can test the appearance of your emails. Click Send Test Email in the top right corner of the page.
Once you click the button, a modal will appear prompting you to choose a production and recipient.
Click on Productions to select which production's email you would like to see. You will be sent the test email for that production only.
In the To field, type in an email address to send the test email.
Click Send Test Email. Click Cancel to exit without sending.