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Receiving Shipped Add-Ons (Merchandise) in the Mail

Updated this week

If you ordered an item that will be shipped, it will be delivered to the address you entered at checkout in 12-14 business days.

Learn how to request tracking for shipped merchandise here!

๐ŸŽ“ Recap

If a patron orders an item to be mailed, it will typically arrive at their provided address within 12โ€“14 business days. For tracking support, they should email Customer Support with their name, order number, email, and shipping address. If a package is lost, claims must be submitted within 30 days of the estimated delivery date.


๐Ÿš€ Best Practices

  • Set expectations up-front by letting buyers know it will ship in 12โ€“14 business days.

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