Are you having trouble getting your BOCA Printer up and running? Open up a support ticket by clicking on the red bubble at the bottom right of your screen.
For the quickest assistance, please submit the following information with your query:
print outs of the Boca internal test.
a print out of the Windows or Mac printer test.
a screenshot of your printers from Windows settings.
🎓 Recap of Troubleshooting Your Boca Printer
If you encounter issues with your Boca printer, start by checking the power supply and ensuring the printer is turned on. Confirm that the printer has paper loaded correctly and that there are no paper jams. Check the printer’s connection to your device, ensuring all cables are securely attached. If the printer is still not working, restart both the printer and the device you’re using. If the problem persists, refer to the error message displayed on the printer for more specific troubleshooting steps or contact customer support for assistance.
🚀 Best Practices for Troubleshooting Your Boca Printer
Check Power and Connections: Ensure the printer is powered on and cables are securely attached.
Confirm Paper Is Loaded Correctly: Make sure there are no paper jams or issues with paper alignment.
Restart Devices: Power cycle both the printer and your connected device for a fresh start.
Consult the Error Message: If displayed, follow the instructions provided for troubleshooting.
Contact Support if Needed: If issues persist, reach out to customer support for further assistance with the requested information above.