To mute, opt-out or block a conversation, first click the 3 dots shown below.
Muting a conversation
Won't be notified for any inbound messages.
After clicking the 3 dots, click "Mute".
You can tell if a message thread has been muted, because a bell will appear.
Opting out of a conversation
Conversation will also be closed, cannot send any messages to this number (including Reviews requests + Referrals invites)
After clicking the 3 dots, click "Opt-Out".
You will see the below message in response, confirming you have opted-out.
Blocking a number
Conversation will also be closed, any messages from customer will be ignored
After clicking the 3 dots, click "Block".
You will see the below message in response, confirming you have blocked the number.
Closing a conversation
To close a conversation, simply click the tick.
If customer messages back, the conversation will be re-opened, otherwise you can click the icon shown below to open it back up again.
Opting in a number to marketing
Need to opt in to send any group or marketing messages (does not include individual Reviews/Referrals/Messages)
Customer can also opt-in by sending a message with your custom keywords