Introduction
Managing conversations is essential for maintaining effective communication and ensuring you’re only notified of relevant messages. This article covers how to:
Mute a conversation
Opt-out of communication with a number
Block a number entirely
By the end of this guide, you will know how to utilize these features to streamline your communication
Go to LocalMessages and click on the conversation you want to manage
Click the three dots (⋮) in the top-right corner of the conversation window
Muting a Conversation
If you wish to stop receiving notifications for a specific conversation:
After clicking the three dots, select "Mute"
Once muted, a bell icon will appear on the thread, indicating that notifications have been turned off
Opting Out of a Conversation
To stop sending messages to a number (including review requests and referral invites):
Click the three dots, then select "Opt-Out"
You will see a confirmation message stating that the number has been opted out
Blocking a Number
If you want to ignore all incoming messages from a customer:
Click the three dots, then select "Block"
A confirmation message will appear, indicating that the number has been blocked. The conversation will also be closed
Closing a Conversation
To close an active conversation:
Click the checkmark (✓) icon
If the customer messages back, the conversation will automatically reopen. Alternatively, you can manually reopen it by clicking the same icon
Opting a Number into Marketing
To send group or marketing messages (excluding individual reviews, referrals, and regular messages):
Ensure the customer has opted in to receive marketing communications
Customers can also opt in by sending a message with your predefined custom keywords
If you have further questions, reach out to our OneLocal support team through the orange chat bubble in the bottom right corner of your screen. We're here to help!