Not all customers need to be part of your marketing campaigns, and some may prefer to opt out. Using LocalContacts, you can easily exclude individuals from receiving emails or messages through the OneLocal platform
Step 1: Access the Contact in LocalContacts
Open LocalContacts in your OneLocal dashboard
Use the search bar to locate the customer you want to opt out of communications
Click on the contact’s name to view their details
Step 2: Edit the Contact’s Communication Preferences
Click the Edit button in the top-right corner of the contact's profile
From the dropdown menu, select Edit Contact Details
Step 3: Opt-Out of Communications
Under the contact details, choose the field (email, phone, or both) you wish to exclude from receiving communications
Select Opted Out for the chosen field(s)
Step 4: Save the Changes
Click Save to confirm the updates. The contact will no longer receive emails or messages through the platform
Opted-out contacts will still remain in your database but won’t be included in any future campaigns
If a customer changes their mind, you can reverse the opt-out by editing their contact details again
If you have further questions, contact our support team through the orange chat bubble in your dashboard. We're here to help!
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