LocalResponse is designed to answer calls forwarded from your business line, helping you capture every customer inquiry or request. This guide walks you through setting up conditional call forwarding with your phone service provider, ensuring that LocalResponse is ready to support your business effectively
Step 1: Understand How Call Forwarding Works
Call forwarding ensures that calls from your business line are redirected to LocalResponse based on your preferred settings
Common forwarding options include:
Forwarding all calls
Forwarding only if the main line is busy
Forwarding after a specific number of rings
Forwarding when the main line cannot be reached
LocalResponse can also answer calls directly if its number is shared with customers. However, call forwarding is the most seamless way to integrate it into your workflow
Step 2: Locate Your LocalResponse Number
You’ll need your LocalResponse number to set up call forwarding
Log in to your OneLocal dashboard here
In the left-hand navigation menu, select LocalMessages
Your LocalResponse number will be displayed in the top-left corner of the LocalMessages center
Step 3: Set Up Call Forwarding with Your Phone Service Provider
Below are instructions for some popular service providers. Click on the links for step-by-step guidance:
Tip: If your provider is not listed, contact their support team or search their website for call forwarding instructions
Step 4: Test Your Call Forwarding Setup
Once call forwarding is configured:
Make a test call to your business line
Verify that the call is forwarded to LocalResponse as per your settings
If you encounter issues, double-check the forwarding setup with your service provider or consult the LocalMessages dashboard to confirm your LocalResponse number
Additional Notes/Tips
If you only want LocalResponse to handle missed or unanswered calls, choose conditional call forwarding rather than universal call forwarding
Share your LocalResponse number directly with customers only if necessary to minimize confusion
FAQs
Q: Can I set up conditional call forwarding myself?
A: Yes, most providers offer user-friendly instructions for setting up call forwarding. Follow the links provided in this guide for specific help
Q: What happens if my LocalResponse number changes?
A: Update your call forwarding settings with your service provider immediately to ensure calls are routed correctly
If you have further questions, contact our support team through the orange chat bubble in your dashboard. We’re here to help!
Disclaimer: This article refers to offerings available through the OneLocal platform and should not be confused with OneSite, our AI-generated website solution. For information specific to OneSite, please visit onelocal.com/onesite.
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