LocalResponse works by answering the calls forwarded to it from your business line! It's a great way to ensure you don't miss any important customer questions or requests.
LocalResponse is able to pick up calls if it is called directly, but you may need to advertise your LocalResponse number so your customers know to call it.
Getting Started with Call Forwarding and LocalResponse
To get started, you'll need to set up the call forwarding feature with your phone service provider and there are usually a few options to choose from!
A few examples are:
Forwarding every call
Only forwarding if the main line is busy
Only forwarding if the main line is not answered after a specific number of rings
Only forwarding if the main line cannot be reached
Where do I find the number I'll be forwarding too?
The LocalResponse number (the number you want to forward to) can be found in the LocalMessages dashboard.
Login to your OneLocal Dashboard here. In the left side navigation, select 'LocalMessages' and your phone number will be displayed in the left corner of your LocalMessages centre.
How do I set up call forwarding with my service provider?
Below is a list of popular service providers with instructions on how to set up call forwarding. Click a button to take you to a provider's corresponding 'how to' page:
Once call forwarding has been set up, your LocalResponse will begin answering any forwarded calls!
If you have any question or need further help, please don't hesitate to reach out to our support team using the chat bubble in the bottom right corner, get in touch with your marketing specialist or email us at support@onelocal.com.