We've designed features to answer calls forwarded from your business line, helping you capture every customer inquiry or request. This guide walks you through setting up conditional call forwarding with your phone service provider, ensuring that LocalResponse is ready to support your business effectively
Step 1: Understand How Call Forwarding Works
Call forwarding ensures that calls from your business line are redirected to LocalResponse based on your preferred settings
Common forwarding options include:
Forwarding all calls
Forwarding only if the main line is busy
Forwarding after a specific number of rings
Forwarding when the main line cannot be reached
LocalResponse can also answer calls directly if its number is shared with customers. However, call forwarding is the most seamless way to integrate it into your workflow
Step 2: Locate Your LocalResponse Number
You’ll need your LocalResponse number to set up call forwarding
Log in to your OneLocal dashboard here
In the left-hand navigation menu, select LocalMessages
Your LocalResponse number will be displayed in the top-left corner of the LocalMessages center
Step 3: Set Up Call Forwarding with Your Phone Service Provider
Below are instructions for some popular service providers. Click on the links for step-by-step guidance:
🇺🇸 United States Carriers
Click your provider for step-by-step guidance from their official support pages:
Carrier | Support Link |
AT&T | |
T-Mobile | |
Verizon |
Most US carriers use the following standard codes:
Action | Code |
Activate forward all calls |
|
Deactivate forward all calls |
|
Activate forward when busy |
|
Deactivate forward when busy |
|
Activate forward when no answer |
|
Deactivate forward when no answer |
|
Tip: Verizon Wireless uses *71 instead of *72 for conditional forwarding on some plans. If *72 doesn't activate, try *71
If your provider is not listed, contact their support team or search their website for call forwarding instructions
🇨🇦 Canadian Carriers
⚠️ Important — Voicemail Conflict
On most Canadian wireless carriers (Rogers, Fido, Chatr, Koodo, Public Mobile), conditional call forwarding will not work while carrier voicemail is active. Voicemail intercepts the call before LocalResponse can pick it up. If your test calls keep landing on voicemail, dial 611 and ask your carrier to disable voicemail on the line, or use unconditional forwarding instead. Bell Mobility and TELUS Mobility are usually not affected
Find your carrier below. Enter your LocalResponse number in 10-digit format (area code + number, no 1 prefix)
Rogers Wireless (also Fido, Chatr)
Forwarding type | Activate | Deactivate | Check Status |
Forward all calls |
|
|
|
Forward when busy |
|
|
|
Forward when no answer |
|
|
|
Forward when unreachable |
|
|
|
Bell Mobility (also Virgin Plus, Lucky Mobile)
Forwarding type | Activate | Deactivate |
Forward all calls |
|
|
Forward when busy |
|
|
Forward when no answer |
|
|
Wait for two confirmation beeps before hanging up
TELUS Mobility (also Koodo, Public Mobile)
Forwarding type | Activate | Deactivate | Check Status |
Forward all calls |
|
|
|
Forward when busy |
|
|
|
Forward when no answer |
|
|
|
Forward when no answer (custom timer) |
|
| — |
Forward when unreachable |
|
|
|
Set all conditional forwards at once |
|
| — |
Custom ring time accepts 10, 20, or 30 seconds. Example: to forward to (647) 555-1234 after 20 seconds, dial *004*6475551234*20#
Tip: Koodo requires the $5/month Call Forwarding add-on to avoid per-minute charges on forwarded calls. Add it via Self Serve → Mobile Services → Manage Add-ons
Freedom Mobile
Forwarding type | Activate | Deactivate |
Forward all calls |
|
|
Forward when busy |
|
|
Forward when no answer |
|
|
Forward when unreachable |
|
|
Videotron Mobile
Videotron uses the standard GSM codes shown for Freedom Mobile above
SaskTel
Forwarding type | Activate | Deactivate |
Forward all calls |
|
|
Forward when busy |
|
|
Forward when no answer |
|
|
Eastlink Mobile
Uses standard GSM codes — see Freedom Mobile table above. Legacy Eastlink Home Phone customers should call 611 for landline-specific codes
Landline / Home Phone Services in Canada
For business landlines through Bell, Rogers Home Phone, Shaw, or Telus Home Phone:
Carrier | Support Link |
Bell Home Phone | |
Rogers Home Phone | |
Shaw Home Phone | |
Telus Home Phone |
Tip: If your provider is not listed, contact their support team or search their website for call forwarding instructions
Step 4: Test Your Call Forwarding Setup
Once call forwarding is configured:
Make a test call to your business line
Verify that the call is forwarded to LocalResponse as per your settings
If you encounter issues, double-check the forwarding setup with your service provider or consult the LocalMessages dashboard to confirm your LocalResponse number
Additional Notes/Tips
If you only want LocalResponse to handle missed or unanswered calls, choose conditional call forwarding rather than universal call forwarding
Share your LocalResponse number directly with customers only if necessary to minimize confusion
FAQs
Q: Can I set up conditional call forwarding myself?
A: Yes, most providers offer user-friendly instructions for setting up call forwarding. Follow the links provided in this guide for specific help
Q: What happens if my LocalResponse number changes?
A: Update your call forwarding settings with your service provider immediately to ensure calls are routed correctly
If you have further questions, contact our support team through the orange chat bubble in your dashboard. We’re here to help!
Disclaimer: This article refers to offerings available through the OneLocal platform and should not be confused with OneSite, our AI-generated website solution. For information specific to OneSite, please visit onelocal.com/onesite.
What's Next?