What If Something Goes Wrong During Your Session

You can always use the "Troubleshoot" button if something goes wrong during the notarization process.
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If you experience an issue during your notarization session, click the "Troubleshoot" button. You will then see three options:
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Select this option if you are connected to the session, but there is an issue on the notary’s side and the notary is unable to connect successfully.

After selecting "Notary is not Here", you will be returned to the notary queue. This allows another available notary to pick up your session and assist you.
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Select this option if you need to pause the session. In this case, all session information will be saved.
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To continue the session, please locate the session page and refresh it. Complete another audio/video check, and then you will be connected to a notary.

A notary session can be paused for the following reasons:

Select "Terminate Session" if you want to permanently end the notarization session.
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Please note: If you terminate your session, you will not receive notarized documents, and all session information will be deleted. A terminated session cannot be resumed.