Overview
Connect Profile to OneUp using your Profile account. You'll be asked to sign in to Profile and approve access to your data.
Choose the option that applies to you:
If you're onboarding with an Implementation Engineer, you'll receive a connection link after your first call with us.
If you're using our self-serve setup flow, you'll be prompted to connect Profile after selecting it from the list of available integrations.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting Profile
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find Profile and click the 🔒 icon.
Click Connect.
Sign in to Profile, review and approve the connection permissions.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting ✨
I can't sign in to Profile
Make sure you're using a Profile account with permission to connect integrations.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.