In this article, you will learn how to complete a task on the Onfleet driver app.
In most cases, a task should be completed from the driver app. This will ensure all task completion details including completion location are captured. A driver can select the "Tap to Complete" button at the bottom of the active task's view.
In case a driver is unable to complete a task, the dispatcher can "Force Complete" a task from the dashboard or API.
Task Completion
Once you have started a task on the driver app, and have delivered the task to the recipient you can then complete the task. To complete a task, select the "Tap to Complete" button on the app screen to direct you to the task completion details screen.
On this screen, you will be able to add task completion requirements such as recipient signature, photos, and notes or select the task completion reasons your organization may have set.
Task Completion with Attestation of Age
If "Attestation of Age" is enabled for tasks, recipients will be prompted to attest that they are 21 years of age or older.
Mobile Offline Assist
Offline Assist lets drivers keep starting and completing tasks when they lose network connectivity. Any actions taken while offline sync to Onfleet automatically once the driver reconnects.
How the offline window works
The offline window opens automatically the first time the app can't reach the network, and it resets as soon as the connection returns.
Within the window, drivers can start and complete tasks as usual, including across multiple tasks.
Drivers don't need to do anything differently when they lose signal. The app handles it for them.
Offline window duration
The default offline window is 2 minutes. If your drivers regularly work in areas with longer coverage gaps, contact Onfleet Support to request an extended duration (up to 8 hours).
If the offline window runs out
If a driver stays offline longer than the configured window, the app shows the message "No internet connection. Reconnect and try again." The driver can't start or complete tasks until they're back in coverage and the app has synced.
Offline Assist is available on Launch plans and above.
Failure to Complete Task
There may be a situation in which you are unable to complete a task. In those situations, select "Failure" and choose the most appropriate reason for failure from the list. Here are the default options:
Driver/ vehicle incident
Destination unreachable
Recipient unavailable
Refused- incorrect/ missing items
Refused- damage
Unable to locate
Other
You may also put additional notes into the "Notes" open text field. Be sure to consult your organization for operational direction.
If your organization has enabled the custom failure reasons, the list you see may look different. You will be able to select one of the custom task completion failure reasons your organization has enabled.