Skip to main content

Recipient PIN for Tasks

In this article, you will learn how to add a PIN that recipient's will need to provide the driver to be able to successfully complete a task.

Recipient PIN Verification adds a chain-of-custody check to your deliveries. When enabled, the recipient confirms a one-time PIN code at the door before the driver can complete the delivery. This provides indisputable proof that the parcel reached the correct person and is especially valuable for high-value shipments or security-sensitive deliveries.

Note: Recipient PIN is only available on Enterprise plans.

How to enable Recipient PIN Verification

Once the feature is enabled, choose one of three ways to set PINs on your tasks:

Option A: Dashboard (Task Modal)

  1. Create or open a task

  2. In the task modal, locate the "Requirements" section

  3. Toggle on "PIN Verification"

  4. (Optional) Enter a custom 4-digit PIN, or leave blank to auto-generate one

  5. Save the task

The recipient will automatically receive the PIN by SMS when the driver marks the delivery as on the way.

Option B: CSV Import

When uploading tasks via CSV:

  1. Include a pin_verification column (set to true to enable)

  2. (Optional) Add a pin column with a custom 4-digit code

  3. If pin_verification: true but no PIN is provided, one is auto-generated

  4. Upload your CSV as normal

Option C: API

Use the Onfleet API to create or update tasks with PIN requirements. See the API documentation for full details.

How Recipient PIN Verification works

For Recipients

When a driver is on the way:

  • Recipient receives a text message with their unique PIN code

  • PIN is also available on the customer tracking page (if enabled by the dispatcher)

  • Recipient shares the code with the driver at the door

  • No PIN or an incorrect PIN means the driver cannot complete the delivery

For Drivers

During delivery:

  • Driver arrives at the address

  • After confirming the recipient's identity, driver opens the Onfleet app and navigates to the task

  • Driver enters the 4-digit PIN to complete the task

  • If PIN is incorrect, the app rejects it and the delivery remains incomplete

  • Driver can complete the task only with the correct PIN

Works offline: The driver app can verify the PIN even with no cellular signal, making it reliable in areas with poor connectivity.
​

For Dispatchers

You can view and manage PINs from the dashboard:

  • View PIN: Click into a task to see the 4-digit code assigned to that delivery

  • Help recipients: If a recipient didn't receive the SMS or forgot the code, you can read the PIN from the dashboard and relay it

  • View tracking page: You can choose whether to display the PIN on the customer-facing tracking page

  • Monitor: View which tasks have been verified with a PIN and which are pending

Related Articles
Did this answer your question?