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Charity Vetting Process

How OnHand vets charities for volunteers

Sanjay Lobo avatar
Written by Sanjay Lobo
Updated over a week ago

Here at OnHand, we offer corporate volunteers the ability to take part in a comprehensive selection of specially curated volunteer opportunities as well as climate positive lifestyle pledges.

All volunteer opportunities are vetted and verified by a member of the OnHand team before they are activated on our platform. Team members involved in setting up our vetting process include former Legal & Compliance Directors and we worked with the safeguarding leads at McMillan and other large charities when we set up our review processes.

The vast majority of opportunities will be referred into our system by our selection of referrer partners which include some of the best-known national and international charities. These trusted charities will complete a referral form, disclosing key information including. Where applicable, the referring partner completes data protection requirements and confirms consent and GDPR compliance on passing any details to OnHand.

Once a referral is made, OnHand vets the referring organisation. Where needed this includes through a mix of due diligence, including financial and legal standing, senior management and board holders, links the organisations and senior team have, evidence of work and press and media coverage. We do this to ensure the suitability of any referring organisation on the OnHand platform. This is in terms of the legitimacy of the work they support, to assess compliance with a range of standards including data protection, corruption and links to regimes or organisations we deem inappropriate for OnHand users and our corporate partners.

Following these steps and before any missions are activated on the platform, a member of the team at OnHand will phone all charities referred to the service to qualify their request and go through a series of safeguarding questions. We observe a series of red flags where requests will not be activated on the platform. For group activities we check charities we help have suitable insurance provisions for activities offered.

Volunteers are provided with task-specific written guides to ensure their missions go smoothly and they stay safe whilst out and about. Note, charities are not charged for use of the OnHand service and OnHand’s approach has been to partner with a curated set of charity and referral partners as opposed to providing opportunities from multiple-1000 referral partners.

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