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How to Create a Review Alert in the DoorDash GEM Dashboard

Set up custom review alert notifications in DoorDash GEM to stay informed about new customer feedback for your locations.

Use this guide to create a new review alert in the DoorDash GEM (Guest Experience Management) dashboard. After completing these steps, you will receive notifications when customers leave reviews that match your selected platforms, star ratings, and sentiment criteria.

Step 1: Open the Alerts Panel

To begin creating a review alert, navigate to the GEM dashboard and open the Alerts section.

  1. Log in to your GEM portal and go to the Dashboard.

  2. Click Alerts in the navigation menu.

  3. Click Create alert.

Step 2: Enter Alert Details

In this section, name your new alert and choose the alert type.

  1. In the Alert name field, enter a descriptive name (for example, "New Alert").

  2. Under Alert type, select New review alert.

Step 3: Select Recipients and Stores

Choose who will receive the review alert notifications and which store locations they apply to.

  1. Under Recipients, select the teammates or roles who should receive these alerts.

  2. Under Stores, click Select.

  3. Click each store location you want to include in this alert.

Note: You can select multiple store locations. Each selected store will trigger alert notifications independently when a matching review is received.

Step 4: Configure Platforms and Review Criteria

Choose the review platforms and set the specific rating and sentiment criteria that will trigger your GEM review alert.

Add Platforms

  1. Click Add platforms.

  2. Select Google and DoorDash.

  3. Click Save.

Set Rating Criteria

  1. Under Google Star Ratings, select the star rating values you want to be notified for (for example, 1-star and 2-star reviews).

  2. Under DoorDash, choose the DoorDash rating types you want to trigger notifications.

Set Sentiment Criteria

  1. Click Select under the Sentiment section.

  2. Choose the review sentiment categories (for example, Negative, Neutral, or Positive) you want to include in this alert.

Step 5: Save the Review Alert

After configuring all criteria, finalize and activate your GEM review alert.

  1. Click Create alert to save your new review alert.

Your alert is now active. Recipients will be notified when a review matching your selected platforms, ratings, and sentiment is posted for the configured store locations.

Note: You can return to the Alerts section of the GEM dashboard at any time to edit or delete existing alerts.

Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.

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