Guest Experience Management (GEM)
Learn to how to get the most out of the GEM platform
8 articles
- Getting started with Guest Experience Management (GEM)Guest Experience Management (GEM) brings your customer reviews, ratings and operations data into one place, so you can answer feedback, track your public ratings and find the stores and menu…
- How to Respond to Customer Reviews in DoorDash GEMNavigate DoorDash GEM to find pending customer reviews and submit professional replies to improve your store’s reputation.
- How to Create a Review Alert in the DoorDash GEM DashboardSet up custom review alert notifications in DoorDash GEM to stay informed about new customer feedback for your locations.
- Finding, filtering and browsing reviews in GEMFeedback management is where you read customer reviews from every platform connected to Guest Experience Management (GEM), in one feed instead of one app at a time.
- Setting up automated review responses in GEMAutomated responses let Guest Experience Management (GEM) reply to reviews for you, following rules you set. You choose which platforms it covers, which ratings it answers, what hours it can…
- Monitoring store performance with Operations Quality in GEMOperations Quality shows how your DoorDash Marketplace orders are actually running: how often orders arrive with missing or incorrect items, how often they're canceled, how long Dashers wait at your…
- Tracking item ratings and accuracy with Menu performance in GEMMenu performance shows how each item on your menu is doing on DoorDash Marketplace: how many guests liked it, how often it arrives missing or incorrect, and what customers said…
- Adding a new user to GEMAdd someone on your team to Guest Experience Management (GEM), choose the stores they can see and set whether they can view data or make changes.