Use this article to resolve the most common logo and image problems on your DoorDash-powered online ordering website. It covers the size and format requirements your images need to meet, how to replace a logo or banner in the website editor, and what to do when an upload fails, an image looks blurry, or your changes do not appear on the live site.
Image and File Requirements
Before uploading a logo or banner to your online ordering website, check that your image meets the requirements for that image type. Using the recommended dimensions is what prevents a blurry or stretched result.
Image type | Recommended dimensions | Max file size |
Logo (website) | 144 × 144 px | 300 KB |
Logo (app) | 512 × 512 px | 300 KB |
Desktop banner | 1024 × 900 px | 300 KB |
Mobile app banner | 1200 × 400 px | 300 KB |
Tip: Use PNG format for a logo with a transparent background. This avoids a white box appearing around your logo on the site.
How to Update Your Logo or Images
You update your logo, banner images, and other photos directly in the website editor for your online ordering website.
Go to your DoorDash Merchant Portal dashboard.
Scroll to Your Products and click Edit Website next to Online Ordering.
Use the left sidebar to replace your logo, or click directly on a banner or image to update it.
Click Save, then click Publish.
Important: The website editor does not save automatically. You must click Save and then Publish — closing the editor without publishing discards your edits.
Note: Published changes go live on your online ordering website within 5 minutes.
If you do not see an Edit Website button, you may not have an active Online Ordering website. Contact DoorDash Support at oosupport@doordash.com for help.
Common Issues and Fixes
The following are the logo and image problems merchants most often run into on their online ordering website, with the steps that resolve each one.
Image Upload Fails or Shows an Error
If your logo or image will not upload to the website editor, work through these checks in order:
Check that the file is under the maximum size limit of 300 KB. Large files are the most common cause of upload failures.
Make sure you are using a supported file format.
Compress the image before re-uploading..
If the error continues, try a different browser, or clear your browser cache and try again.
Logo or Image Appears Pixelated or Blurry
A pixelated logo or image is usually caused by uploading a file that is too small or too low resolution for the space it fills. To fix it:
Use the highest-quality version of the image you have. Avoid screenshots and images that have already been compressed.
Match or exceed the recommended pixel dimensions for that image type, listed in the requirements table above.
Do not scale up a small image to fill a large space. Scaling up always reduces quality.
My Logo Looks Different on the Live Site Than in the Editor
A logo that looks correct in the website editor but wrong on the live site is usually a caching issue, because published changes can take up to 5 minutes to appear. If it still looks wrong after 10 minutes, try the following:
Hard-refresh the page — Ctrl+Shift+R on Windows, or Cmd+Shift+R on Mac.
Open your online ordering website in a private or incognito browser window.
Check the mobile version using the Desktop/Mobile toggle in the website editor.
My Image Changes Are Not Saving
Image changes in the website editor are not saved until you publish them. Click Save and then Publish after making your changes. The editor does not auto-save, so closing it without publishing discards your edits.
Need More Help?
If you have tried the steps above and your logo or image issue is not resolved, DoorDash Support can make the update for you. Click the Help button inside the website editor to request a change, or reach out directly at oosupport@doordash.com.