Use this article when you need a change to your DoorDash-built website or your Online Ordering page that you can't make yourself. It covers the kinds of changes we make for you, how to send a request, what to include, how previews work, and what we can't change.
This article covers your DoorDash-built website and your Online Ordering page. To make changes yourself in the Merchant Portal website editor, see How to Edit Your Online Ordering Website. To add Google Tag Manager or other tracking code, see How to Add Google Tag Manager, Google Analytics, or Tracking Code to Your Online Ordering Website.
Changes We Can Make to Your Online Ordering Website
If a change to your DoorDash-built website or Online Ordering page isn't something you can do in the website editor, email us and we'll make it for you. Changes we make include:
Store details: Hours, phone number, and location details, such as changing a location from "Coming Soon" to "Now Open."
Buttons and links: Pointing a button or tab, such as Reservations, Order Catering, or Order Online, to the right page.
Locations: Removing locations from your website so only the right ones appear.
Text and sections: Headlines, your About or Our Story section, and removing sections you no longer want.
Featured items: Changing which menu items are featured on your homepage.
Social media icons: Adding or updating the links to your social media accounts.
New pages and forms: Adding a page, such as a Careers page, or a contact or catering form.
SEO title and meta description: Updating how your homepage appears in search results.
Your Online Ordering page: Changing the font or the store name shown on your ordering page.
How to Request a Change to Your Online Ordering Website
We handle website change requests by email or live chat. We don't take phone calls for website changes. To request a change:
Email DoorDash Support at oosupport@doordash.com, or start a live chat from the help center.
Include your business name.
Tell us where the change goes: your website (include its URL) or your Online Ordering page.
Describe the change. A screenshot of the spot you want changed helps us get it right.
Tell us which of your locations the change applies to.
If we need anything else to make the change, we'll reply and ask.
What to Send With Common Website Change Requests
Some website changes need information or files from you before we can make them. Sending these with your first email saves a round of back-and-forth.
Request | What to include |
Updated hours | Your updated hours |
Buttons or links | The link the button should go to, and where the button is on your site |
Featured or new menu items | Which items to replace, the details of any new items, and a photo of each item labeled with the item's name |
Social media icons | The link to each social media account you want shown |
Contact, catering, or application forms | The questions you want on the form, and the email address submissions should go to |
Photos | The approved photos you want added |
If you add a form, you may need to activate the email address that receives submissions before they start arriving.
For logo and banner image sizes, see How to Fix Logo and Image Issues on Your Online Ordering Website.
Previewing Website Changes Before They Go Live
For some website changes, such as new sections, rewritten text, or a new page, we send you a preview link before we publish. Review the preview, then reply to approve it or to tell us what to adjust. We publish the changes once you approve them. If you'd like to see a preview before a change goes live, ask for one in your request.
Changes to your SEO title don't show in the preview. They appear once the update is published.
What We Can't Change on Your Online Ordering Website
Some requests are outside what we can change on your DoorDash-built website or Online Ordering page:
Admin access to your website. We can't give you direct admin access to your DoorDash-built website. Email us any change you need and we'll make it.
Ads on your Online Ordering page. Your Online Ordering page isn't eligible for advertising, because it works differently from a regular website.
Scheduled order time on the ordering page. Customers choose a scheduled order time at checkout. It can't be moved onto the ordering page.
Delaying the website pop-up. The pop-up can't be delayed, but we can remove it. For more on the pop-up, see Smart Button & Customizable Website Pop-Up.
Catering menus run by your POS. If your catering menu is provided by your POS, such as Toast, contact your POS provider about changes to it. We can still add a catering link, form, or section to your website.
Menu items and photos on your ordering page. These come from your menu. Update them in the Merchant Portal. If your menu syncs from Toast, update photos in Toast.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.