Your Google Business Profile can show more than one DoorDash ordering link, and each one is handled differently. This article explains how to tell the links apart, how to remove or change each one, how long removal takes, and which changes you can make yourself in Google Business Profile.
Which DoorDash Ordering Links Can Appear on Google
Google can show two different DoorDash ordering links on your Google Business Profile. The table below lists each link, where it sends customers, and who can remove it.
Link name on Google | Where it sends customers | Who can remove it |
Online Ordering by DoorDash | Your Online Ordering page on order.online | DoorDash Online Ordering Support |
DoorDash | Your store on the DoorDash Marketplace, with Marketplace pricing | The DoorDash Marketplace Support Team, at mxpsupport@doordash.com |
Caviar | Your store on Caviar | The DoorDash Marketplace Support Team, at mxpsupport@doordash.com |
To tell which link you're looking at, open it. Online Ordering links always go to an order.online page or your custom website. If the link opens anywhere else, it's a Marketplace or Caviar link.
Tip: If you're asking us to remove or fix a link, send a screenshot of the link on your Google Business Profile. It's the fastest way for us to confirm which link it is.
How to Remove the Online Ordering by DoorDash Link From Google
To remove the Online Ordering by DoorDash link from your Google Business Profile, email DoorDash Support at oosupport@doordash.com and include:
Merchant name
Business ID and Store ID(s)
Contact information
Store name(s)
Store address(es) for the request
We submit a request to Google to remove the Online Ordering by DoorDash link for the stores you list. Google queues the request on its side, so removal can take up to 5 business days to show on your listing. Until the change shows on Google, you can use your Google Business Profile dashboard to manage the online ordering options shown to customers.
Important: Removing the Online Ordering by DoorDash link removes it for both pickup and delivery. You can't remove it for pickup only.
Removing this link is the same as opting out of Google Food Ordering. For how Google Food Ordering works, see Online Ordering on Google Food Ordering: How Order with Google Works.
How to Remove a DoorDash Marketplace or Caviar Link From Google
DoorDash Marketplace and Caviar links on Google are handled by the DoorDash Marketplace Support Team, not Online Ordering Support. To remove a Marketplace or Caviar link from your Google Business Profile, email mxpsupport@doordash.com. Include your Store ID(s) and a screenshot of the link on your Google listing.
Note: Each link is removed separately. Removing the Online Ordering by DoorDash link won't remove a Marketplace or Caviar link, and removing a Marketplace or Caviar link won't remove your Online Ordering link. To remove all of them, email oosupport@doordash.com for the Online Ordering link and mxpsupport@doordash.com for the Marketplace and Caviar links.
How to Add the Online Ordering by DoorDash Link to Google
If your Online Ordering link isn't showing on your Google Business Profile, or Google only shows the Marketplace link, email oosupport@doordash.com. We can add an Online Ordering by DoorDash option for your stores.
Adding a link works the same way as removing one: we submit the request to Google, and it can take up to 5 business days to show on your listing.
What You Can Change Yourself in Google Business Profile
Some changes to the ordering links on your Google listing are made in your own Google Business Profile, not by DoorDash:
Which ordering options customers see. You can manage the online ordering options on your listing from your Google Business Profile dashboard.
Your preferred ordering link. You can mark your Online Ordering link as Preferred by this business. For the steps, see Online Ordering on Google Food Ordering: How Order with Google Works.
Where each ordering provider appears on your Google page. DoorDash can't change the order or placement of ordering providers on your listing. Change it in your Google Business Profile or contact Google support.
Why DoorDash Can't Change the Menu or Prices Google Shows
DoorDash Online Ordering Support can add or remove the Online Ordering by DoorDash link, but can't edit the menu or prices that Google displays on your Google Business Profile.
Marketplace prices: The DoorDash Marketplace link goes to your Marketplace store and shows Marketplace pricing. We can't change the Marketplace link, but we can add an Online Ordering by DoorDash option so customers can also order at your Online Ordering prices.
Menus on your Google listing: We can't remove or edit a menu shown on your Google Business Profile. Update the menu in your Google Business Profile using Google's own help documentation.
What Happens to Your Google Link If You Stop Using Online Ordering
When we deactivate your Online Ordering page at your request, we also submit your Online Ordering by DoorDash link for removal from Google. Removal can take up to 5 business days to show on Google.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.