Use this article to understand how your Online Ordering menu appears on Google Search and Google Maps through Google Food Ordering. It covers how customers place orders on Google, how the integration is activated, what it costs, what customer data you receive, where your ordering links appear, and how to opt out.
Google Food Ordering Overview
Google Food Ordering, shown to customers as "Order with Google," helps you reach customers who are already searching for food on Google Search and Google Maps and turn that demand into online orders. With this integration, customers can find your menu, place an order, and pay directly on Google, without leaving the platform.
The Customer Ordering Experience on Google
For restaurants with Online Ordering included in their DoorDash plan, Google Food Ordering adds an ordering path directly to the Google Business Profile. Orders through Google Food Ordering work as follows:
Your Google Business Profile displays a prominent Order online button.
Customers browse your Online Ordering menu and add items to their cart.
Checkout and payment happen directly on Google.
The order is processed just like any other Online Ordering order.
Because these orders flow through Online Ordering, they are commission-free* for your business.
Activation Requirements
Google Food Ordering is enabled by default for merchants who meet both of the following requirements:
Online Ordering is included in your DoorDash plan.
You have an active Google Business Profile.
Because the integration is enabled by default, there are no activation steps to complete when you meet both requirements. If you do not have a Google Business Profile yet, you can create one for free.
Setting Online Ordering as Your Preferred Provider
Marking Online Ordering as your preferred provider in Google helps customers see that your business recommends ordering directly from you. To set Online Ordering as your preferred provider:
Sign in to your Google Business Profile.
Navigate to Edit profile, then Online ordering.
Select your Online Ordering link.
Mark it as Preferred by this business.
Save your changes.
Once enabled, customers may see a Preferred by this business label when they click Order online.
Cost and Commission
The Google Food Ordering integration is free to use. Orders placed through Google Food Ordering carry 0% commission* for your business.
Customer Data You Receive
Because Google Food Ordering orders originate on Google rather than on your own website, the customer data you receive is limited:
You will not receive customer email addresses or phone numbers.
You will receive the order details required to fulfill the order.
If you need to contact the customer, DoorDash provides a masked phone number. The masked number is active until 30 minutes after delivery.
Important: Customer information from Google Food Ordering orders may only be used for order fulfillment.
Information Customers See on Google
When customers order through Google Food Ordering, they can view the following details:
Your restaurant name
Your menu
Your store details
Order and payment confirmation
Place Action Link Locations
Place action links are the ordering links Google displays on your Google Business Profile, including the Order online button. Place action links for Online Ordering may appear in the following places:
Google Search
Google Maps
Opting Out of Google Food Ordering
You can opt out of Google Food Ordering at any time by contacting oosupport@doordash.com.
Information to Include in Your Request
To help DoorDash process your Google Food Ordering opt-out request as quickly as possible, include the following details in your request:
Merchant name
Business ID/Store ID(s)
Contact information
Store name(s)
Store address(es) associated with the request
Removal can take up to 5 business days to show on Google. For more on removing or changing DoorDash ordering links, including Marketplace and Caviar links, see How to Remove or Change DoorDash Ordering Links on Google.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.