Use this article to end an active smart campaign in the DoorDash Merchant Portal. You'll open the Campaigns page under Marketing, select the smart campaign, and end it from the campaign's more options menu.
Before You Begin
Before you end a smart campaign in the DoorDash Merchant Portal, confirm the following.
You can sign in to the Merchant Portal and see Marketing in the left navigation.
Know which smart campaign you want to end. Each smart campaign is named "Smart campaign" followed by its start date, for example Smart campaign 07/26/2026. If you have more than one, check the name and the Start Date column so you end the right one.
How to End a Smart Campaign
Follow these steps to end a smart campaign from the Campaigns page in the DoorDash Merchant Portal.
In the Merchant Portal, click Marketing in the left navigation.
Click Campaigns.
At the top of the Campaigns page, select Marketplace or Online Ordering, depending on where your smart campaign runs. In the Campaigns list, find the smart campaign you want to end and click its name.
On the campaign's page, click the more options icon (three dots) next to Edit campaign.
Click End campaign.
If you have more than one smart campaign to end, repeat these steps for each one. Each smart campaign has its own page and its own End campaign option.
Pausing or Restarting a Smart Campaign
Smart campaigns in the DoorDash Merchant Portal can't be paused. Ending the campaign is the only way to stop it. If you end a smart campaign, you can restart it later.
How to Check the Status of Your Campaigns
The Campaigns list on the Campaigns page shows the Status of each campaign in the DoorDash Merchant Portal, along with its Start Date and End Date. Statuses include Active, Paused, and Ended. Use the Marketplace and Online Ordering tabs at the top of the page to switch between Marketplace campaigns and Online Ordering campaigns.
To create an Online Ordering marketing campaign, see How to Create a Marketing Campaign on DoorDash.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.