Use this article if you have a branded mobile app from DoorDash, or you're in the process of getting one, and you have a question about your Apple Developer account or your app kickoff call. It covers checking your Apple enrollment status, resuming your app build once Apple approves you, accepting Apple's updated agreement, what to do about certificate expiry emails, and how the kickoff call works.
This article covers the branded mobile app only. For what the app includes and how to request one, see Branded Mobile Apps: Your Own iOS and Android Ordering App.
Your Apple Developer Account
Your branded mobile app uses your business's own Apple Developer account, and you're its Account Holder. You work with Apple directly on anything to do with the account itself, such as enrollment, approval, payment, sign-in, or a locked account. We can't set up or unlock your Apple Developer account for you.
Before you create the account, make sure your business has a valid D-U-N-S number registered under your legal business or LLC name. Apple Developer account setup requires one. You can look up your D-U-N-S number or apply for one on the Dun & Bradstreet (D&B) website.
Your app build can't move forward until Apple approves your Apple Developer account. If you can't sign in to your account, or Apple has locked it, contact Apple Developer Support. Have your Apple ID details and any purchase receipts ready.
How to Check Your Apple Developer Enrollment Status
Apple has to approve your Apple Developer Program enrollment before we can continue building your branded mobile app. To check whether your enrollment has been approved:
Go to developer.apple.com and sign in.
Look for an approval email from Apple, or a pending notice on your account.
If your enrollment is still pending, contact Apple Developer Support and go to Membership & Account > Enrollment > Call.
Make sure you've also completed your payment details in your Apple Developer account.
How to Resume Your App Build After Apple Approves Your Account
If your app onboarding was put on hold while you waited for Apple, you can pick it back up once Apple approves your Apple Developer account. Your next step is a call with our onboarding team, and you'll need to have Apple approval before we book it.
When your account is approved, email DoorDash Support at oosupport@doordash.com and let us know. Include a few dates and times that work for you, and your time zone. We'll book your next call.
How to Accept the Updated Apple Developer Program License Agreement
Apple updates its Apple Developer Program License Agreement from time to time, and the Account Holder on your Apple Developer account has to accept each new version. Until it's accepted, Apple won't approve updates or new submissions for your branded mobile app, and we can't update your app or reset your certificate.
Only the Account Holder can accept the agreement. To accept it:
Go to the Apple Developer website and sign in with your Account Holder Apple ID.
Look for a banner or notification at the top of the page saying the Apple Developer Program License Agreement has been updated.
Click the notification or link to review the updated agreement. Read the terms and conditions, then click Agree (or a similar button).
Go to the Business section of App Store Connect and accept any other agreements waiting for you there, including any Paid Apps agreements.
If your account shows your enrollment as pending, see How to Check Your Apple Developer Enrollment Status above.
What a Distribution Certificate Expiry Email Means
You may get an email from Apple titled "Action Needed: Distribution Certificate Expires in 30 Days." An Apple Distribution Certificate verifies your organization's identity so you can sign and release apps to the App Store, TestFlight, or for Ad Hoc distribution.
This email is a routine notice, and you don't need to do anything about the certificate itself:
Certificate renewal: Once the certificate expires, we reset it for you.
Provisioning profiles: These are regenerated as part of the certificate reset.
We can only reset the certificate if your Account Holder has accepted Apple's latest Apple Developer Program License Agreement. If Apple has updated the agreement, follow the steps in How to Accept the Updated Apple Developer Program License Agreement above.
We can't share our Distribution Certificate with you or any third party. Distribution certificates are tied to the publisher's identity and are used to sign apps for release, so they can't be shared or transferred. This is a security and platform requirement.
Your App Kickoff Call
Your branded mobile app is built with our onboarding team, starting with a kickoff call. You need to attend the call for your app to be built. On the call, the team guides you through the Apple Developer process and getting your app built. Calls are held on Zoom.
We book the call for you. To book it, email oosupport@doordash.com with a few dates and times that work for you, and include your time zone. We can't book same-day or weekend calls.
Once your call is booked, you'll get an email with the full booking details. If you don't see it, check your spam folder. To reschedule, use the booking link in that email.
After your app is built and live, we send you printed materials for your app.
If Your Apple Developer Account Is With Another App Provider
If your Apple Developer account or app was set up through a previous app provider, contact that provider or Apple directly to transfer it. We don't have access to other providers' systems, so we can't start the transfer for you.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.