We've recently given the Incidents module a fresh look with a UI upgrade. While the core functionality remains largely the same, the new design enhances user experience. Below are side-by-side comparisons of the previous and updated versions, with key areas circled to highlight:
Minimal layout changes: The placement of elements is almost identical, ensuring familiarity for existing users.
Enhanced aesthetics: The new interface offers a cleaner, more modern look, aiming to improve readability and interaction.
Changes
Dispatch Dialer
We've simplified ticket management by only allowing tickets to be saved with an "Open" status. This change ensures that all tickets remain actively tracked until they are resolved, enhancing accountability and workflow clarity.
Changed the priority selection process from a dropdown menu to an intuitive, easy-to-use selection model, making it quicker and simpler to assign and view ticket priorities.
Table View
With the exception of minor location adjustments, the Table view remains largely identical between the two versions.
We've streamlined the right-hand side of the List View by removing the Photo and Map action buttons. These features are now directly accessible within the Incident Ticket for a more integrated experience.
Incident Ticket
v1
v2
We've enhanced the 'Details' tab by integrating dispatch information directly into it. Now, you can effortlessly view and manage the status of dispatched units, as well as add comments with greater ease.