Guides
136 articles
Incidents v2: What's changed from v1?
How To: Log an Incident Ticket
How To: Dispatch Staff to Incidents
How To: Dispatch Multiple Users to a Single Incident
How To: Toggle On/Off the New Incident Sound
How To: Enable / Disable Division Lock | Division Lock Rules
My dispatchers don’t see the incidents they are logging, what can I do?
How To: Create Main / Sub Zones
How To: Change Zone Color
How To: Set up your Alerts
How To: Place Cameras in OnTrack System (Step-by-Step)
How To: View the Incidents Priority / Status Guide
How To: Link Incidents
What are Location Details?
How To: Enter Scan Counts
How To: Enter Event Notes
How To: View the Change Log
Incident Status Guide
Incident Priority Guide
Follow Up or Resolved? What is the difference and when to use?
Should I be using Main Zones or Sub Zones? What are they for and how should I use them?
What is the Reporting Department?
What is a Division? Department? What is the difference?
What’s the difference between Active Incidents vs Open Incidents?
Critical Alert Notifications
Broadcast Messaging
Adding Forms to an Incident Ticket
Adding External Links to a Incident Ticket
How To: Log in and Access your Event Modules
How To: Clone an Event
How To: Request a New Event
How To: Submit/Update CAD Maps
How To: View/Create your Event Plan
How To: View Your Event Details
How To: View your Demo Events
How To: Pin and View Event/Company Details in OnTrack
How To: Search and Utilize Filters
How To: View Your Events in List View
How To: View Your Events in Card View
How To: View Your Events in Calendar View
How To: 'Pin' Companies
How To: 'Pin' Your Event
How To: Edit Event Details
How To: Upload Questions for Forms
How To: Create Custom Forms
How to edit staff details using the OnTrack CORE App
My team is seeing different things on each other screens, what could be causing that?
How To: Add New Staff
How do I edit someone's Role?
Navigating / Filtering the WorkForce Module (Web)
WorkForce - Action Buttons (Web)
Staff not seeing a specific event? Learn how to link/unlink users from an event
How To: Hide or Show Inactive Users on Your Event Staff List
How To: Create a New Department
How To: Add a Existing Department
How To: Edit a Department
How To: Remove/Unlink a Department
How To: Upload Staff via .CSV File
I can’t add staff to my event, what can I do?
WorkForce Multi-Select Feature(s) (Web)
How To: Move or Associate Multiple Staff to Existing Divisions or Departments
How To: Link/Unlink Multiple Users from an Event
How To: Export Staff List (.csv)
How To: Download PDF of Staff List
How to Quickly Export a CSV or PDF of Users from your Event
How To: View staff locations within WorkForce
Workforce Module: Managing your staff
How To: Create a New Division
What are categories?
How to Create a Task (App)
What is a Sub Task?
How to Create a Sub Task (Web)
What is a Task List?
How To: Create a New Task List (Web)
How To: Create a New Task List (Mobile)
Can I view a Task by location? (Web)
Can you clone a Task List? (Web)
Can I delete a Task? (Mobile)
Can I clone a single Task? (Web)
What’s the difference between a Task List and a Private Task List?
Can I move a Task to a different Task List? (Web)
Can I import / upload a Task List? (Web)
Can I delete a Task or Task List? (Web)
How To: Create a New Task (Web)
How To: Update a Task Status (Web)
How To: Change/Update a Task Status (Mobile)
How To: Assign Multiple Divisions to a Task
If I assign a Task to a staff member, will they be notified?
Can I assign multiple people to a Task?
Do I get a notification when a Task is assigned to me or another user?
Can I attach documents or photos to a Task? (Web)
Can I update the Task due date/time? (Web)
How can I create a Repetitive Task? (Web)
Is there a limit on number of task created?
Can you keep certain tasks at the top of the screen? (Web)
How do I add a new Division?
Can I export/download a Task or Task List? (Web)
What do you recommend we do with Tasks?
Can you add tags to tasks? (Web)
Can I update the Task due date/time? (Mobile)
Does Tasks require multiple field users to operate correctly, or can a single (web) user manage it?
Can I add comments to a Task? (Web)
What is a Task?
Is there a difference between Web and Mobile Event Tasks?
Who in the system can create/manage tasks?
Can tasks share the same name? Different dates/times
Can tasks be attached to Incidents? Forms?
Where can I see who changed/updated a Task? (Web)
Can multiple tasks be linked together?
If a task is accidentally closed, can it be reopened with proper documentation stating that? (Web)
How To: Create a CSV to Upload into Dot Maps
How To: Match Columns in the Dot Map System after CSV Upload
How To: Place Dots in Dot Maps
How To: Export from Dot Maps
How To: Use the Calculator Mode
How To: View or Mark 'Missing Dots'
How To: View or Mark 'Priority Dots'
How To: Add or Reset Deployments
How To: Add Contact Info to Vendors
How To: Bulk Edit Dots in Dot Maps