Incidents
28 articles
Incidents v2: What's changed from v1?
How To: Log an Incident Ticket
How To: Dispatch Staff to Incidents
How To: Dispatch Multiple Users to a Single Incident
How To: Toggle On/Off the New Incident Sound
How To: Enable / Disable Division Lock | Division Lock Rules
My dispatchers don’t see the incidents they are logging, what can I do?
How To: Create Main / Sub Zones
How To: Change Zone Color
How To: Set up your Alerts
How To: Place Cameras in OnTrack System (Step-by-Step)
How To: View the Incidents Priority / Status Guide
How To: Link Incidents
What are Location Details?
How To: Enter Scan Counts
How To: Enter Event Notes
How To: View the Change Log
Incident Status Guide
Incident Priority Guide
Follow Up or Resolved? What is the difference and when to use?
Should I be using Main Zones or Sub Zones? What are they for and how should I use them?
What is the Reporting Department?
What is a Division? Department? What is the difference?
What’s the difference between Active Incidents vs Open Incidents?
Critical Alert Notifications
Broadcast Messaging
Adding Forms to an Incident Ticket
Adding External Links to a Incident Ticket