In the 'Incident Module Setup' below the 'Divisions' there is a setting called Division Restrictions:
To change division associations, go to WorkForce > Staff Roster and click on the 'Edit' (Pencil) icon of the staff member you'd like to change.
In the 'Edit Staff' popup, first click the 'Edit' toggle allowing you to select the 'Divisions' dropdown. In the dropdown, update the division(s) you'd like the staff to have access to. After clicking out of the dropdown, clicking the 'Edit' toggle and 'Save' finalizes the changes in the system.
Division Lock Rules
The User under a specific DIVISION will ONLY see Incidents assigned to their specific DIVISION.
Example: A User under the MEDICAL division should see all incidents log under the MEDICAL division.
EXCEPTIONS TO THE ABOVE RULE:
The user WILL see incidents from a different (non-associated) division IF:
The incident (from a different division) is dispatched to that user
Example: An Incident logged under the SECURITY Division is Dispatched to someone from the MEDICAL Division. The Incident should be VISIBLE to the MEDICAL user who's been dispatched.
The User logged an Incident from a different Division than theirs.
Example: A user under the MEDICAL Division logs an Incident with a SECURITY Division. This log should be VISIBLE to the User who logged the Incident.
If an Incident is logged without a DIVISION assigned, the Incident will be VISIBLE and EDITABLE to everyone active in the event, regardless of their assigned DIVISION.
Example: An Incident Dispatcher logged an Incident without a Division. The Incident should be visible and editable to all Divisions active for the event, basically to everyone active in the event.