What is the Reporting Department?

While the Reporting Department field isn't mandatory, it can be helpful for gathering additional information to resolve the incident.

Updated over 4 months ago

Reporting Department (RP) is the department of the person reporting an Incident or requesting a Service.

If you dispatch for a specific team, the reporting department will likely remain the same.

If you are taking calls from multiple departments, the Reporting Department will change depending on who is reporting the incident.