There can be several reasons why you are not able to withdraw at a specific time:
You recently closed a position (trade settlement period)
Your funds are currently invested
Holding times
The account to which you are trying to withdraw does not meet the requirements
Below, you will find a detailed description of each case.
Settlement period
Following a sale, your funds need to “settle” before you can withdraw them to your bank account. Funds from “Sell Transactions” or “Dividends” have a withdrawal hold period of 1-3 days while the funds settle in your portfolio.
Your funds are currently invested
You’ll need to sell some or all of your portfolio holdings, so available funds can be sent to your bank account. When you sell some or all of the stocks and/or ETFs in your portfolio, this will convert them into cash for the withdrawal process.
Please note that this process is not immediate, and it may take some time to complete. The withdrawal will be executed during market open hours. Regular trading hours for the US stock market are from 9:30 a.m. to 4:00 p.m. EST on business days (non-business days and certain holidays are excluded).
Holding times
Following a deposit, you will not be able to withdraw those funds for 5-10 business days.
The account to which you are trying to withdraw does not meet the requirements
To withdraw your funds, you should transfer them to the bank account you originally used to deposit the money into your OPTO account (remember that it must be under your name).
If you no longer have that bank account active or need to withdraw to a different one, you may be required to verify additional information. For this scenario, please contact our support team using the ‘Support’ button in the app (in the ‘Account’ section), and send us the following information:
Bank statement of the new account that shows your full name, account number, bank name, address, and bank logo.
Need more help?
Contact us by tapping the ‘Support’ button in the ‘Account’ section