What is Upsells?
Upsells is a block within the cart drawer that displays one or multiple complementary/related products of the added main products. Merchants can use this to encourage customers to purchase a more expensive item, add-ons, or upgrades to enhance their original purchase.
Customers can add these items to their cart with just a few clicks, increasing the chances of additional sales.
Common used cases
Example 1: Merchants want to encourage customers to buy more similar products for a discounted price.
Example 2: Merchants want to promote a combo with better price compared to the main product.
There are 2 ways to set up an Upsell offer: Automatically through AI recommended upsells or Manual method.
Feature Settings: Steps to set up a manual Upsells offer
Step 1:
Navigate to the Cart Editor, select the cart that you want to edit. Then select Upsells module in the feature menu.
Step 2:
Select the template for how the upsell products show in the cart.
There are 4 templates available: Default, Compacted, Slider and Stacked.
Step 3:
Select the manual method and click "Create Upsells" to add an upsell module.
The conditions to trigger upsell products can be All products, Specific products, Specific collections or Empty cart. Upsell products can only be searched for and configured one by one by selecting from the product list.
After that, set up the discount for the upsells if you want to. This feature will automatically generate a discount itself, it is not necessary to create a equivalent Shopify discount.
If you have multiple upsell offers and a product may be the trigger of different upsell offers, the top offer (or the closest to the top) will be prioritized.
Step 4:
Edit the upsell title and the upsell product background color.
Step 5:
Hit "Save" to finalize the setup.
Step 6:
If this button is in green color and says "Enable", it means the feature is not activated yet. Click to activate the module.
Advanced Settings
In Manual method, there will be some advanced settings to show the upsells. For example, show this upsell if any/all of the following match: the cart value/cart quantity is equal to/not equal to/greater than/less than/..., or show upsells to specific countries.
Other settings are:
Always show even the upsell product is in cart: The upsell product is still visible in the upsell block even if the same product is already in the cart.
Limit the number of upsell in cart: Use this when you want to limit the upsell products showing to customers at one time.
Feature Settings: Steps to set up an automatic Upsells offer
Step 1:
Navigate to the Cart Editor, select the cart that you want to edit. Then select Upsells module in the feature menu. Click the green Enable button.
Step 2:
Select the template for how the upsell products show in the cart.
There are 4 templates available: Default, Compacted, Slider and Stacked.
Step 3:
Select "Use AI recommended upsells" method, which uses Shopify’s algorithm to suggest products with similar attributes. The data is taken from Shopify Search & Discovery app.
Related: Default setting of this upsell method, and uses the auto-selected mechanism of Shopify.
Complementary: Similar to related products but is displayed differently on the product page. This requires manual setup in Shopify Search & Discovery.
How to configure within Shopify Search & Discovery App.
Step 4:
Edit the upsell title and the upsell product background color.
Other settings are:
Always show even the upsell product is in cart: The upsell product is still visible in the upsell block even if the same product is already in the cart.
Limit the number of upsell in cart: Use this when you want to limit the upsell products showing to customers at one time.
Step 5:
Hit "Save" to finalize the setup.
Step 6:
If this button is in green color and says "Enable", it means the feature is not activated yet. Click to activate the module.
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