Account and setup
Term | Definition |
Company | Your business as a whole in OrderSync, for example a group with several stores. |
Store | One of your shops under a company. Previously called a retailer. |
Location | An address that belongs to a store. OrderSync uses locations to tell whether an order from a supplier is a drop ship or shipping to your store. A store can have more than one location. |
Primary store | The store set as the default for order syncing. |
Owner | Has full access to everything. There can only be 1 OWNER per company. |
Admin | Can do everything an owner can, including inviting people, adding stores and connecting suppliers. |
Member | Can view everything but can't invite people, add stores or connect suppliers. |
Suppliers
Term | Definition |
Supplier | A brand or manufacturer you buy from. Other terms that may be used vendor, OEM. For example, Wilson, TaylorMade, Nike, Adidas. |
Supplier login | Your store's username and password for a supplier's portal, used to place orders and pull order data. These credentials are fully encrypted. By providing these you are acknowledging Ordersync as your authorized retailer agent stated in our ToS. |
Sync | A supplier login marked Sync is used to pull order data. A login without Sync is used to place orders only. |
Supplier contact | A sales rep at a supplier. Contacts act as a directory and an alternative order submission representative. |
Orders
Term | Definition |
Purchase order (PO) | An order placed with a supplier. |
Special order | An order placed for a specific customer, such as a custom-fit product. |
Stock order | An order for store inventory rather than for a specific customer. |
Drop ship | An order shipped from the supplier directly to the customer instead of to your store. |
Ship to store | An order shipped to one of your store's locations. |
Queue | Purchase orders that haven't been sent to the supplier yet. Once an order has been confirmed by the Supplier it is removed from the Queue. |
Order status | Where an order is in its lifecycle, from Pending to Delivered. See Order Statuses article. |
Comments | The conversation on an order between your team and the OrderSync team. |
Customer emails
Term | Definition |
Email templates | The white-labeled emails sent to your customers as their special order moves through each status. |
Notification logs | A record of every customer email sent, with its delivery status and preview. |
Plans and integrations
Term | Definition |
Buyer OS | The OrderSync tier that connects all your purchase orders and your POS or ERP. |
API key | A read-only key that lets your systems pull data from OrderSync, for your whole company or a single store. |