Missing insights almost always come down to one of four things. Work through them in order.
Is my Orion Intelligence membership active?
Sleep stage tracking, heart rate, movement, and HRV all require an active Orion Intelligence membership. Every new system includes a 60-day free trial, so if your insights stopped after about two months, this is the most likely cause.
Check Device Settings and then Orion Intelligence. Your heating and cooling keep working normally either way.
Did I set up or change something recently?
Allow one more night. Your first insights appear the morning after a full night on the new configuration.
Are both sensor cables connected?
Two USB-C cables run from the Smart Cover into the back of the Control Tower. Unplug both and reseat them firmly.
Do the sides in the app match who sleeps where?
If your data appears on your partner's profile, or the app reports that nobody slept on the bed, the side assignments may not match reality.
Tap the two-person icon above the temperature display and check that each person is assigned to the side they actually sleep on, that both are Members rather than Guests, and that neither profile is set to Away.
What if insights are still missing?
Contact Orion Support. We can see your sensor history from our side and tell you what happened on a given night.
Include:
The dates affected
Whether it happens every night or only some nights
A screenshot of your Sleep Insights screen
If your sleep data is being attributed to the wrong person, tell us that specifically. It is a known issue we are actively working on, and every report helps.