Welcome to Online Ticket Management (OTM)! This comprehensive guide will help you get started with OTM and understand all its features.
What is OTM?
Online Ticket Management (OTM) is an optional item redemption and merchandise pickup module for OSMS (Online School Management System). OTM works as an add-on to existing OSMS components and cannot be used independently.
Key Requirements
Cannot be used standalone - OTM requires either Online School Payments (OSP) or Online Teacher Receipting (OTR)
OSP familiarity required - Bookkeepers must know how to create products, generate sales reports, and process refunds in OSP
Compatible systems: OSP store plus app and OTR in-person cashier screen
System Components
Required Components
OSMS Management Portal - Primary workspace for all school staff operations
Barcode Scanner - Optional hardware that works with all makes and models via plug-and-play
Getting Started
Step 1: Login to Management Portal
Navigate to your site or visit osmsinc.com/login
Enter your Username and Password
Find credentials in your email or go to Management Portal → Home → Forgot Username and/or Password
Select your school
Step 2: Product Setup
To create products for OTM, follow these steps:
Standard Setup: Go to Transactions → OSP Products → Edit/Add New → Required Fields tab
Enable OTM: Navigate to Additional Options tab → Additional Options section → Select "Ticketed Item" → Save
Step 3: Complete the OTM Workflow
Create products and flag them for OTM use
Process payments via OSP & OTR
OSP Store → Receipt → Print All
Redeem items during events
Scan barcode OR mark redeemed manually via Ticket #
Generate reports as needed
Ticket Redemption Process
For Purchasers
Method 1: Via Email
Open the receipt in your email inbox
Click either "Redeem" or "Click here to display your tickets to be redeemed" buttons
The OSP Store's Ticket Redemption page will display
Click the "Redeem" button
Method 2: Via OSP Store
Go to your OSP Store
Login to Parent user account (person icon in top right corner)
Navigate to Order History
Select the specific Order
Click "Click here to redeem your tickets" button
Click the "Redeem" button on the Ticket Redemption page
For Staff Members
Standard Redemption Process
Login to Management Portal
Go to Transactions → Ticket Redemption
In the "Select Redeemable Items" box (left side), select your item(s)
Click "Insert" - items should appear in "Items Selected As Redeemable" box (right side)
Either scan the barcode OR enter the Order Number
Click "Redeem"
System will confirm successful redemption or show failure message
If Order Number is Unknown
Go to "Search By" options
Choose: Order #, Student Last Name, or Purchaser's Last Name
Enter your search query
Click the Magnifying Glass to search
Important Limitations
Reversing Redemptions
No void functionality available - OTM does not currently offer the ability to "un-redeem" tickets
Plan redemptions carefully as they cannot be reversed
Reporting
OTM-Specific Reports
To access ticket redemption reports:
Go to Reports → Additional Reports → Inventory and Ticket Reports
Select "Tickets Redeemed Report"
Additional Resources
Training
Sign up for OTM Training through the OSMS Training Catalog:
Register for OSP Advanced and/or OTR training
Contact the OSMS support team first for any OTM-related questions or setup assistance.