Osta operates on a service-based payment model with no platform fees or subscription costs.
What's included?
App download and installation - No charge to download from app stores
Account creation - Free to create and maintain an account
AI diagnostic conversations - Unlimited free diagnoses for any service issue
Instant pricing quotes - Complete itemized estimates at no cost
Multiple quotes - Get quotes for different issues or approaches
Property management - Add and manage unlimited property addresses
Service history access - View past jobs and documentation
Professional information - See pro profiles, ratings, and reviews before booking
When you pay:
Charges apply only when you book and complete service:
Service booking - Payment method authorized when you schedule service
Service completion - Card charged after professional completes work
Invoice generation - Receive detailed receipt via email and in-app
What's included in the service price:
Your quoted price covers:
All materials and supplies needed for the job
Professional labor at market-competitive rates
Travel to your property location
Professional's expertise and certifications
Liability insurance coverage during service
Digital documentation and receipts
Post-service support and warranty (when applicable)
No hidden fees or charges:
Osta maintains transparent pricing without:
Platform fees or booking fees
Service charges or convenience fees
Markup on materials beyond retail cost
Subscription or membership requirements
Consultation fees for on-site assessments
Payment processing fees (built into service price)
Price adjustments:
The quoted price may change only if:
Additional work needed - Professional discovers issues beyond initial diagnosis
Scope changes - You request additional services during the visit
Material substitutions - Alternative materials required due to availability
All changes require your approval before work proceeds. You'll see updated pricing in the app and must authorize any additional charges.
Cancellation and refund policy:
Financial implications of cancellations:
More than 24 hours before service - Full refund, no charges
Less than 24 hours before service - Cancellation fee may apply
Professional en route - Service call fee applies
Service not performed - No charge if professional cannot complete work
For property managers and landlords:
Volume pricing and enterprise arrangements:
Standard per-job pricing applies to all bookings
No volume discounts currently available
High-volume property managers can contact support about custom arrangements
Net terms available for qualified commercial accounts (contact support)