Hardware Support
5 articles
- Assessment Support GuideA troubleshooting guide covering common issues that can come up during an OTO assessment.
- Biosensor Support GuideA step-by-step troubleshooting guide for biosensor power, charging, and attachment issues, covering everything from checking the charging light to inspecting the port and confirming readiness before an assessment.
- Biosensor Isn’t Charging (No Red Light)Troubleshooting steps for when the OTO biosensor shows no red light and doesn't appear to be charging.
- Biosensor Won’t Turn On (No Blue Light)Troubleshooting steps for when the OTO biosensor shows no blue light and won't power on.
- Biosensor Always Has Low BatteryWhat to do if your OTO biosensor always shows low battery, including how to check that it's charging properly.