Troubleshooting & Getting Support
Find quick fixes and step-by-step guidance for common app issues, errors, syncing problems, and technical questions to help you get OTO running smoothly again.
12 articles
- Assessment Support GuideA troubleshooting guide covering common issues that can come up during an OTO assessment.
- Biosensor Support Guide
- Biosensor Isn’t Charging (No Red Light)Troubleshooting steps for when the OTO biosensor shows no red light and doesn't appear to be charging.
- Biosensor Won’t Turn On (No Blue Light)Troubleshooting steps for when the OTO biosensor shows no blue light and won't power on.
- Biosensor Always Has Low Battery
- I Have Paired the Sensor, but the App Doesn’t Detect My Heart Rate
- I'm seeing an odd ECG graph during the assessment
- I've completed a measurement but cannot see the results
- I can't find the App on the Apple Store / Google Play
- The App Does Not Detect My DC Readings
- My app will not download
- My HRV Readings Aren’t Being Detected