Chargebacks are recorded in the system on a daily basis. When a chargeback is recorded, an email with the amount and reason is sent to the club admin. Club admins can take one of three actions:
1. The chargeback can be disputed by contacting billing@ottosport.ai. The provision of any correspondence with the cardholder is necessary when contacting the OTTO Sport billing team. Based on the type of chargeback, the billing team will indicate any additional information necessary to process the dispute. Even if a cardholder states they have reversed the chargeback with their banking institution, a dispute must be entered by the club admin.
2. The chargeback can be paid through an alternative tender type. For example, the club admin can accept a cash or check payment and record this on the order history view via the record payment option, or the cardholder can log in and enter a different credit card on their order history view.
3. The club admin can elect to forgive the chargeback debt by adjusting the chargeback payment via the Manage Unpaid Payments option on the order history view. The chargeback payment line will need to be adjusted to zero dollars to totally forgive the debt.
Only one of the three options should be conducted in the case of a chargeback. For example, disputing a chargeback should not be combined with the updating of the tender type or forgiveness of the debt.