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Troubleshooting: Why Isn't My Announcement Showing?

A complete, ordered checklist for every reason your announcement bar might not be showing on your store.

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Written by Aditya Singh

Work through this list in order — most issues are #1 or #2.

  1. App Embed is off. Online Store → Themes → Customize → App embeds → turn on "Oxify Announcement Bar" → Save. Must be on your live theme.

  2. Announcement isn't Published. Check the Published toggle in your dashboard, not just Saved.

  3. Close button was clicked before. If "Show Close Icon" is on, a dismissed bar stays hidden on that browser. Test in a private/incognito window.

  4. Geolocation excludes you. Placement tab → check your country is in the Specific Countries list (if used).

  5. Scheduling window. Check Start/End dates. Times are saved in your device's timezone at the moment you set them, not your store's timezone.

  6. Device targeting. Desktop/Mobile only settings use a 768px width cutoff, checked once per page load — resize + reload to retest.

  7. Placement doesn't match the page. E.g. "Home page only" won't show on a product page.

  8. "All products in specific collections" isn't a real option. Use Specific collection page or pick products individually.

  9. Custom position needs an extra step. Add the app block (Header/Footer) with your Announcement ID, or paste the code snippet — otherwise nothing shows.

  10. Z-index conflict. Default is 2147483 (very high). Raise it in Content tab → Show Advanced Settings if another element covers your bar. (Doesn't apply to Custom position.)

  11. Browser cache. Hard refresh (Ctrl/Cmd+Shift+R) or try a private window.

Still stuck? Contact support with your announcement's name and the exact page URL you're testing.

Related

  • Getting Started

  • Placement & Positioning

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