Type in Control Panel in the Windows Search Bar and open the Control Panel.

Click on "Uninstall a program"

Look for the "AssureID Document Library", select it, and click on "Uninstall".

If you are getting an error when uninstalling the Document Library this way, please follow the steps below to uninstall the Document Library. If you were able to uninstall the Document Library, please skip to "Reinstalling or Updating the Sentinel and the Document Library".

Download and install Revo Uninstaller (free version) using this link: Revo Uninstaller Download.

Open Revo Uninstaller, locate the AssureID Document Library program, and select Uninstall.

When prompted, uncheck the box for creating a System Restore Point and click Continue.

Keep the scan mode set to Moderate, then click Scan.

Click Select All, then Delete, and confirm by clicking Yes. Repeat this process twice to fully uninstall the Document Library.

Download the latest Sentinel and Document Library from the article titled Downloading the AssureID Programs Manually.

Install the Sentinel: Right-click on the downloaded Sentinel file and choose Run as Administrator.

After the Sentinel is installed, install the Document Library by running it as Administrator.

With both programs installed, right-click on the PALIDIN software and select Run as Administrator.