If you are receiving failed or unknown results from your document scans, please follow the instructions below:
1.) Enable Sample Files
In Settings. Sampling> toggle on save options
2.) Update Software
To check what version you are running on, open the PALIDIN app and locate version (bottom-middle)
Turn off scanner and disconnect from PC
If you are not running on the latest version of PALIDIN, please update from this site: https://www.fraudfighter.com/palidin/newinstallation
Once the installer is downloaded, right click and run it as admin
Once PALIDIN is installed, right click and launch PALIDIN as admin for the first time.
3.) Reconnect scanner
4.) Run 3-5 test scans
If the scans still fail, please upload the samples (by clicking Show -1st screenshot) to this secure file LINK
If you have questions, please contact support by:
Emailing support@fraudfighter.com
Monday-Friday 7AM - 5PM PST