Enable Verbose Logs:
Open System Tray> right click Acuant A> click AssureID Settings> check Verbose Details> click Apply then OK
Let the system run for a couple of days (or until the issue occurs again)
Click the Logs button to be redirected to the Logs folder.
Grab the newest 4-5 verbose log files and send to support
Collect PALIDIN Desktop Logs:
PALIDIN logs found here: C:\ProgramData\PALIDIN\Logs
If you have questions, please contact support by:
Calling 800.883.8822
Emailing support@fraudfighter.com
Monday-Friday 7AM - 5PM PST