Note: to update users in the portal you must have the correct permission role (all roles except for "User" and "Billing Admin" can edit users. Click here to view all roles and permissions
Adding Users to the Portal
Click the gear icon on top right
Go to the Users tab
Click the Invite Users button on the far right
The Add User form will appear.
Note: To learn more about roles and permissions, refer to the Roles and Permissions Guide.
Enter the user's details and click Invite User. This will send them an email with login instructions.
Editing Users in the Portal:
Click the gear icon on top right
Go to the Users tab
Click on the user you wish to edit
The Update User form will pop-up
Make your changes and click Update User
Resetting a User's MFA & Password
Navigate to the user's profile by clicking the gear icon > Users > [User's Profile].
Select either "Reset Password," "Reset MFA," or both.
Click "Update User."
For a password reset: The user will receive an email with instructions to reset their password.
For an MFA reset: The user will be prompted to set up their MFA again when they log in.
Marking Users as Deactivated:
Navigate to the users by clicking the gear icon > Users
On the far-right side of the user line, toggle off the status
To view all users (active and deactivated), select the "All Users" view on the top right
If you have questions, please contact support by:
Calling 800.883.8822
Emailing support@fraudfighter.com
Monday-Friday, 7AM - 5PM PST