If you’re experiencing delays or errors when activating your eSIM, or if you're having issues with no service or poor reception, follow these steps to resolve the problem:
Verify eSIM Compatibility:
First, let’s make sure your device can handle eSIM. Find out here to see if your phone is eSIM-ready.
Check Network Coverage:
Make sure that you are within range of T-Mobile towers. If you're not, try moving to a location with better reception and attempt the activation process again.
Generate a New eSIM:
If you’re still having issues even with a good signal, it might be time to get a new eSIM. Check out this guide on how to generate a fresh one.