Adding funds to your ParlayPlay account should be quick and hassle-free; however, issues can occasionally arise. This guide will help you identify common deposit problems and offer practical solutions to resolve them.
Common Deposit Issues
Insufficient Funds: Ensure your card has sufficient funds to cover the deposit.
Bank Restrictions: Some banks may block transactions to online gaming sites. Contact your bank to remove restrictions.
Incorrect Information: Double-check that your card number, expiration date, CVV, and billing address are entered correctly and match the information on file with your bank.
Daily Limits: Your bank may have daily transaction limits. Confirm that your deposit is within those limits.
Maximum Payment Methods: Each account can store up to three payment methods, each locked for 60 days. Adding more may result in an error.
Location Restrictions: You must be physically located in an eligible state at the time of depositing.- Account Balance Restriction: Deposits are blocked if your account balance is $1,000 or more. Reduce your balance by making entries or withdrawals.
3DS Authentication Issues: Retry the deposit and complete the 3DS authentication. If funds show as a pending hold, wait for your bank to release them automatically.
Age Restrictions: Deposits may be declined if you do not meet your state’s minimum age requirement for participation. For example, users in Illinois must be at least 21 years old.
Apple Pay Billing Address Mismatch: Ensure your Apple Wallet billing address matches your card’s billing address. Alternatively, try depositing directly with your card.- State-Specific Deposit Restrictions: Certain states have unique regulations affecting deposits. For example, Massachusetts has a $1,000 monthly cap, Illinois requires users to be 21 or older, and Connecticut does not allow deposits.- Eligible States: Deposits are only allowed in specific regions where ParlayPlay offers paid contests. Ensure your location services are enabled and not masked by a VPN. Eligible regions include:
iOS (U.S.): Alabama, Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Minnesota, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington DC, West Virginia, Wisconsin, Wyoming.
iOS (Canada): All provinces except Ontario and Alberta.
Android (U.S.): Same states as iOS above.
Steps to Resolve Deposit Issues
Deposit Limits
Review Card Information
Ensure all entered card details (including the billing address) are correct.
Confirm that your card is active and not expired.
Contact Your Bank or Card Issuer
Ask about any restrictions on online gaming or DFS transactions.
Verify your daily spending limit to ensure your transaction is allowed.
Try a Different Payment Method
If one card fails, use another accepted card.
Alternatively, try Apple Pay or a supported crypto wallet.
Ensure You're in an Eligible State and Have a Stable Connection
Ensure location access is enabled on your device or browser.
Confirm you are not connected to a VPN, location masking tool, or traveling in an ineligible state.5. Check Account Balance Restrictions
If your account balance is $1,000 or more, deposits will be blocked. Use your balance for entries or make a withdrawal to reduce it.
Resolve 3DS Authentication Issues
Retry the deposit and complete the 3DS authentication prompt.
If funds show as a pending hold, wait for your bank to release them automatically.- When using Apple Pay, ensure the billing address in your Apple Wallet matches your card’s billing address.- Use the Checkout.com Consumer Portal to update your card’s billing address if needed.- Daily Deposit Limit: $1,000
Weekly Deposit Limit: $4,000
Monthly Deposit Limit: $8,000
Contest Entry Limits: 100 entries per day, 400 entries per week, and 900 entries per month
Entry Amount Limits: $5,000 per day, $20,000 per week, and $40,000 per month To adjust your limits, navigate to My Settings in the app or website, edit the limit fields, and save your changes. Keep in mind how daily, weekly, and monthly limits interact when making adjustments.- The daily deposit limit resets after 24 hours.
My deposit shows as successful at my bank but isn't in my balance
Balances usually update instantly after a successful deposit. Occasionally there can be a short delay. If your balance still isn't showing after a few minutes:
Log out and back into your account to refresh your balance.
If it still hasn't appeared, contact us via Live Chat with the deposit date, amount, payment method, and the last 4 digits of your card.
I'm asked for additional verification when depositing
This is a separate payment security check from identity (ID) verification. If you're prompted for additional verification when making a deposit, please contact us via Live Chat and our team will review it.
Still Having Issues?
Refund Policy
If you’ve tried the steps above and deposits are still failing, please reach out to our Live Chat Support for immediate assistance.
Deposits are non-refundable once processed. Refunds are not issued based on how you planned to use the funds. However, the deposited amount will remain in your account balance for future use.