Adding funds to your ParlayPlay account should be quick and hassle-free; however, issues can occasionally arise. This guide will help you identify common deposit problems and offer practical solutions to resolve them.
Common Deposit Issues
Insufficient Funds: Ensure your card has sufficient funds to cover the deposit.
Bank Restrictions: Some banks may block transactions to online gaming sites. Contact your bank to remove restrictions.
Incorrect Information: Double-check that your card number, expiration date, CVV, and billing address are entered correctly and match the information on file with your bank.
Daily Limits: Your bank may have daily transaction limits. Confirm that your deposit is within those limits.
Maximum Payment Methods: Each account can store up to three payment methods, each locked for 60 days. Adding more may result in an error.
Location Restrictions: You must be physically located in an eligible state at the time of depositing.
Steps to Resolve Deposit Issues
Review Card Information
Ensure all entered card details (including the billing address) are correct.
Confirm that your card is active and not expired.
Contact Your Bank or Card Issuer
Ask about any restrictions on online gaming or DFS transactions.
Verify your daily spending limit to ensure your transaction is allowed.
Try a Different Payment Method
If one card fails, use another accepted card.
Alternatively, try Apple Pay or a supported crypto wallet.
Ensure You're in an Eligible State and Have a Stable Connection
Ensure location access is enabled on your device or browser.
Confirm you are not connected to a VPN, location masking tool, or traveling in an ineligible state.
Still Having Issues?
If you’ve tried the steps above and deposits are still failing, please reach out to our Live Chat Support for immediate assistance.