If you no longer wish to use ParlayPlay and would like to permanently close your account, you have two options:
Contact Support – Reach out through in-app Live Chat, and our Support Team will assist you. To complete the process, you will need to provide your account identifier, such as your username, email address, or phone number, for verification.
Use the Online Delete Function – Go to Account → Settings → Personal Information. Below the Save button at the bottom of the page, click Click Here to initiate deletion.
⚠️ Please keep in mind that once closed, your account cannot be reopened. Creating a new account after closure is against ParlayPlay’s policy and may result in accounts being flagged, frozen, or blocked. Additionally, any used deposits or remaining balances in your account are non-refundable.
Need a Break Instead?
If you don’t want to permanently close your account, you can request a timeout through our Responsible Play options. To learn more about our Responsible Play options, please click here. Please note that reactivation after a temporary self-exclusion period is not automatic; you will need to contact Live Chat Support to request reinstatement.