When managing or updating your phone number on ParlayPlay, it is crucial to ensure that the name on your account and identification matches the name on the proof of ownership to maintain account security and prevent unauthorized access or changes. Below, we explain the importance of name matching and offer guidance on resolving mismatches.
Why Name Matching is Important
Matching the name on your documents, ID, and account ensures the security of your account by verifying your identity and preventing unauthorized access. This is a safeguard to protect your personal information and account integrity.
Acceptable Proofs of Phone Number Ownership
If you are updating your phone number, you will need to provide acceptable documentation that clearly shows both:
Your legal name (matching your ID and ParlayPlay account).
The updated phone number.
Acceptable forms of proof include:
A copy of a bill that clearly displays your name and new phone number.
A screenshot of your mobile service provider's online account dashboard showing your legal name and the phone number.
Any official billing statement that includes both your name and the phone number.
What to Do If Your Proof of Ownership Does Not Match Your Account or ID
If the name on your proof of ownership does not match the name on your identification or ParlayPlay account, follow these steps:
Submit Alternative Proof: Provide another form of proof of ownership that displays both your legal name and the phone number.
For example: Instead of a traditional phone bill, submit a screenshot from your mobile carrier's online account system that shows both your name and the new number.
Ensure Consistency Across Documents: Verify that the name on the provided proof aligns with your ID and account details. If discrepancies persist, you may need to update your account name to reflect your legal name.
Please note, the phone number update process cannot proceed until the documentation you submit fully matches your account details.
Conclusion
In summary, ensuring that your name matches across all submitted documents is vital for phone number verification and updates. If mismatches occur, you can use alternative forms of proof to resolve these issues. This ensures that your account remains secure, and you are successfully able to manage your phone number.
For help with additional cases or information on acceptable documents, visit our Help Center or contact our support team via our Live Chat Support.