Payroller & Beam Superannuation FAQ

Beam is an integrated superannuation clearing house within Payroller. Once you submit super through Payroller, Beam processes and distributes contributions to employees' nominated super funds.

No. Beam is not compulsory. You can use any SuperStream-compliant clearing house. Beam is simply the integrated option available within Payroller.

No. Beam is currently included at no additional cost with a Payroller web subscription.

There are currently no plans to introduce additional fees for Beam, although this may be subject to change in the future.
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Yes. Beam is now available in the Payroller mobile app. Make sure you are using the latest version of the app to access this feature.
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Yes. Beam functions as an integrated clearing house, allowing super contributions to be submitted and distributed to multiple super funds.

After submitting a pay run, Payroller may prompt you to register for Beam. If not, go to Superannuation and follow the Beam registration process.
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Go to the Superannuation tab in Payroller. If you are registered, your super batches will be displayed. Otherwise, you will be prompted to register.
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Yes. You can complete the registration process now and begin processing super through Beam whenever you are ready.
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Yes. A default fund is required during registration. It acts as a fallback for employees who have not nominated their own super fund.
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You will still need to nominate a default fund during registration. Employee contributions will continue to be sent to each employee's nominated super fund.

Follow these steps:

Step 1: Create and finalise your pay run.

Step 2: Submit your STP report.

Step 3: A super batch will be generated under Superannuation.

Step 4: Submit the batch and complete payment using your preferred payment method.
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Yes. Beam supports BPAY payments and provides a unique payment reference for each batch.
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No. You make one lump-sum payment per super batch. The BPAY biller code remains the same, while the reference number changes for each batch.
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Each super batch is assigned a unique payment reference so Beam can match your payment to the correct submission.
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Yes. Direct Debit may be available depending on your account setup.
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No. BPAY and EFT are generally processed faster because Direct Debit requires additional banking processing time.
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Yes. You can enable or disable Direct Debit at any time.
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No. Beam does not currently support holding excess funds.

The new Payday Super requirements commence from 1 July 2026.
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Super must generally be paid within 7 business days of the employee's payment date.
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No. The requirement is based on business days only.
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Yes. Employees can be paid on different schedules, such as fortnightly or monthly. Super obligations apply to each pay cycle.
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No. If no pay run is processed, no super payment is required.

Yes. SBSCH closed from 1 July 2026.
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Yes. June quarter obligations could still be paid through SBSCH before the applicable due date.
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Yes. Beam can also be used for June quarter super payments.
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Generally, no. However, you should retain your previous records and check with your clearing house if any additional steps are required.

Yes. Beam supports SMSF payments.
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Yes. An Electronic Service Address (ESA) is required for all SMSF payments.
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Select an APRA-regulated fund as your default fund during registration. Employee contributions will still be sent to the SMSF details recorded against the employee.

No. Payroller does not support STP reporting for contractors operating under their own ABN.
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Follow these steps:

Step 1: Add the contractor as an employee.

Step 2: Create a pay run containing the super amount only.

Step 3: Do not report the pay run to the ATO.

Step 4: Submit the super payment through Beam.

Yes. A super batch can be cancelled while it remains in the Pending status.
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If the payment was made twice using the same payment reference number, the duplicate payment will automatically be refunded within 10 full days.

If the payment was made using a different payment batch/reference number, you'll need to contact the relevant super fund to check whether they can offset or reallocate the overpayment, or arrange a refund if applicable.
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Only if the duplicate payment was made using the same payment reference number. Once the contribution has been received by the super fund, any refund or reallocation must be arranged directly with the super fund.
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Yes. Corrections can be made depending on the processing status of the submission.
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Follow these steps:

Step 1: Create a new pay run containing the super amount only.

Step 2: Do not report this pay run to the ATO.

Step 3: Go to Superannuation and create a Custom batch.

Step 4: Once the payment has been successfully submitted, you may delete the pay run so it does not affect the employee's Year-to-Date (YTD) figures.

If your payment batch has been cancelled, or the payment was made twice using the same payment reference number, the payment will automatically be refunded to your nominated refund bank account within 10 full days.
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To avoid delays, create a Custom batch and submit the payment again while waiting for the refund.
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Go to Superannuation > History and scroll down to the Ignored section.

Click View, then select Restore to Ready to Submit.
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If the overpayment was made using a different payment batch or payment reference number, contact the relevant super fund to check whether they can offset or reallocate the payment to the next contribution period, or arrange a refund.
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Please allow some time for the payment to be processed. The status will typically progress as follows:
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Awaiting Payment → Awaiting Clearance → Reconciled → Sent to Funds

If the status does not update after a reasonable period, please contact Payroller Support.
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Go to Superannuation and complete the Beam registration manually.
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Some super funds have not yet implemented Member Verification Outcome Response (MVOR), preventing Beam from returning a verification result.
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It means Beam could not verify the super fund details. If your contribution was submitted successfully without errors, you can continue as normal.
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Please contact Payroller Support so we can investigate the issue.
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Simply untick the employee in the super batch if no contribution is required.
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No. A print option is not currently available. You can use a screenshot as a temporary workaround.
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Yes. Beam transaction statements are generally emailed monthly and remain available for up to 12 months.

Yes. Super information is reported through STP when you submit a pay run. Beam separately manages the payment to the super funds.
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Payroller submits STP each time a pay run is processed. Please consult your accountant regarding your reporting obligations.
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Yes. Pay runs and STP reports can be submitted in advance.

No. Existing employees only need to complete a new form if they wish to change their nominated super fund.
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Yes. The ATO provides the Super Choice Form.
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Most verification responses are received within 24 hours.

The payment batch has been created and is ready to be submitted.

The payment batch is waiting for payment.

The payment has been received and is awaiting bank clearance.

The payment has been matched to your payment reference and is being prepared for submission to the super funds.

The payment is currently being processed. You can cancel the batch while it remains in this status.

The payment has been successfully sent to the nominated super funds.

The payment batch has been cancelled. If applicable, the payment will automatically be refunded within 10 full days.

The payment could not be processed. Review the error message, correct the issue, and submit the payment again. If the issue persists, contact Payroller Support.