How to Access Your StatementDifferent users (team members vs. admins) have different levels of access to wallet information and statements. Admins typically have broader access, including company-wide wallet balances, while team members usually see only their allocated card balances.
Go to "Statements" in the main navigation bar.
Select the month you want to review.
Download your statement in your preferred format: CSV, PDF, or Tax Invoice.Statements are essential for audits and record-keeping, providing insights into expenses and compliance needs.
Checking Your Wallet Balance
For Team Members
Pemo Mobile App:
Log in to the Pemo mobile app.
Navigate to the "Cards" section.
Select your assigned card (physical or virtual).
The available balance, allocated by your admin, will be displayed at the top of the screen.
Web App:
Log in to the Pemo web app.
Locate the balance section in the middle of the screen; for example, it may show amounts like 1.7K.
Ensure that the card settings are synced properly by:
Clicking on the 'Cards' tab.
Selecting the relevant card.
Clicking on 'Advanced Settings.'
Adjusting the cycle settings to a preferred time frame (e.g., monthly).
For Admins
Admins have exclusive access to company wallet balances and can monitor total company allowances and usage percentages by logging into the Pemo web app dashboard.
Choosing the Right Format
Each format contains specific fields to help you analyze your expenses. See an overview below and click the links to get a detailed breakdown of what each field means:
Format | Best For |
CSV | Data analysis, bulk transaction review, and importing into accounting software |
Quick reviews, easy printing, and sharing with your finance team. | |
Tax Invoice | Compliance, VAT tracking, and bookkeeping. |
Tax invoice
Tax invoice
Here are the fields included in your downloaded Tax invoice statement statement.
Tax Invoice Format – Best for VAT & Compliance Tracking
Field | Description |
Reference | The unique transaction ID for tax purposes. |
Transaction Date | The date when the transaction occurred. |
Description of Service | A short description of the service or item purchased. |
QTY | The quantity of items or services purchased. |
Currency | The currency in which the transaction was made. |
Taxable Amount | The portion of the transaction that is subject to tax. |
Tax Rate | The VAT percentage applied to the transaction. |
Tax Amount | The total VAT charged. |
Total Amount | The final billed amount, including taxes. |
CSV Statement
Here are the fields included in your downloaded CSV statement.
CSV Format – Best for Data Analysis & Tracking
Field | Description |
Transaction Date | The date the transaction was made. |
Bank Settlement Date | The date the bank processed the transaction. |
Reference | A unique transaction ID for tracking and reconciliation. |
Transaction Type | The category of the transaction (e.g., purchase, refund, ATM withdrawal). |
Merchant Name | The name of the vendor or business where the transaction took place. |
Merchant Country | The country where the merchant is based. |
Transaction Amount | The original amount charged for the transaction. |
Transaction Currency | The currency in which the transaction was made. |
Billing Amount | The final amount charged after currency conversion (if applicable). |
Billing Currency | The currency in which you were billed (usually AED). |
Card Holder | The name of the person who made the transaction. |
Card Name | The assigned name of the card used for the transaction. |
Card Last 4 Digits | The last four digits of the card used for the transaction. |
Expense ID / Receipt Name | The associated expense or receipt ID for tracking expenses. |
PDF Statements
Here are the fields included in your downloaded PDF statement
PDF Format – Best for Quick Reviews & Print-Friendly Statements
Field |
Description |
Transaction Date | The date the transaction occurred. |
Bank Settlement Date | The date the transaction was settled. |
Transaction Type | The type of transaction (purchase, refund, etc.). |
Merchant Name | The vendor or business where the transaction took place. |
Billing Amount (AED) | The amount billed in AED. |
VAT (AED) | The VAT (if applicable) charged on the transaction. |
Merchant Country | The country where the merchant is located. |
Reference | The unique transaction reference number. |
Understanding Temporary Changes in Wallet Balances
Temporary changes in your wallet balance might occur for reasons such as "Dropped Authorizations." For example, if a merchant does not clear or settle a transaction after it’s authorized, the held amount gets released back to the wallet.
Get Notified When Your Wallet is Running Low
Never get caught off guard with an empty Wallet! Follow these simple steps to set up notifications that alert you when your balance gets low:Regular monitoring helps prevent transaction disruptions and allows users to manage top-ups effectively, ensuring smoother financial operations.
Go to Settings: Navigate to your settings and find the "Email notifications" tile.
Click "Manage": Select "Manage" on the email notification tile to customize your alerts.
Set Your Threshold: Enter the minimum balance you want to maintain. If your Wallet balance drops below this amount, you'll get an instant email notification.
Stay on top of your spending and keep your transactions running smoothly!
Stay on top of your spending and keep your transactions running smoothly!
Troubleshooting Wallet Visibility Issues
Why Can’t I See the Wallet Balance?
Only admins are permitted to access wallet balances beyond the card allocation visible to team members. Coordinate with your admin for broader access. For team-specific data, follow the balance-checking steps listed under "Checking Your Wallet Balance."