No. You don’t have to write us a letter, jump through a hoop of fire, or go through 15 pages to find the cancel button. Simply tell use Penji's dashboard to submit your cancellation or email us at email@example.com.
Please be warned that we will do whatever we can to try and convince you to stay. We take our jobs seriously and whatever it is that we have to do to reconsider you to stay we will.
We don't always get design projects right and at times, not all customers received an equal experience. We are human, but where Penji excels is the willingness and desire to make things right, so what do you say? Will you allow us to make this right?