Sometimes tech can be a little moody — one moment you’re clicking “Log in,” and the next, you’re stuck outside your account like it’s a secret club. Don’t worry, we’ll get you back in faster than you can say “Did I forget my password again?”
Here’s how to troubleshoot those pesky login issues and get back to using Penji like a pro:
Step 1: Use the same login method you signed up with 🎯
Your Penji account is tied to the method you used when signing up. That means:
Google
Apple
Email + Password
Swapping login methods mid-way might make it look like your account disappeared — but it’s still there! Just try logging in the same way you originally did.
💡 Heads up: If you log in with Google and it asks you to create a new account, that’s a sign you probably signed up with an email instead. Try switching it up!
Step 2: Try these quick-fix moves 🛠️
If you're still stuck, here are some handy things to try:
Reset your password
Using email to log in? Click “Forgot password?” on the login screen, and we’ll shoot a reset link your way. Easy peasy.
Check for sneaky typos
One wrong letter in your email — like @gmial.com — and boom, the system doesn’t know who you are. Double-check everything.
Try a different login method
If you’re not sure how you signed up, test the other options (Google, Apple, etc.). You might strike gold on the second try.
Still stuck? We’ve got your back 🧑💻💬
If nothing’s working, don’t sweat it. You can:
Chat with us using the little bubble in the bottom-right corner of this page
Or email us directly at support@penji.co