How to Penji
Thanks to all our customers for letting us be part of their success stories!
How to move an on-hold project to an active queue?
How to add new team members to my account?
How do notifications work?
How to reset/change your password?
How do I update/change my email?
How to delete a project?
How do I upgrade my Penji account?
How to move an active project to on hold?
How to transfer ownership of your account?
How to add an additional designer?
Can I give my designer a tip?
What is the size limit for uploading a file?
What does "on-hold" mean?
How to duplicate a project?
How to download & use your Penji design source files?
How do I download my design project?
What to do when you experience a bug?
I'm having trouble logging into my account...
How to upload an avatar?
How does my queue work?
How to get revisions back faster?
How to create the perfect Presentation & Pitch deck project?
Why am I receiving poor-quality work?
How to create the perfect Brand Guide?
How to create the perfect Logo project?
How to create the perfect Website project?
How to create the perfect App project?
How to create the perfect social media project?
How to create the perfect print project?
How to create the perfect advertising project?
How to create the perfect animation project?
How to submit the perfect project?
How to communicate with your design team?
How to use Penji if you have more than one business?
How to create a project on Penji?
How to create the perfect email graphic project?
How to create the perfect custom illustration project?
How to create the perfect Packaging project?
How to move a completed project back to your queue?
Why do I receive updates outside of my traditional working hours?
Why am I not receiving the entire project that I've asked for?
How do you remove a designer from your account?
Can I work with the same designer on all of my projects?
How can I write a positive review about my experience?
What should I do if my team is unresponsive?
What happens if I don't like my design?
How can I receive a same-day turnaround?
Why aren’t my projects moving by themselves?
How do I know when there is a project update?
How do I organize/manage my project queue?
Can I email my designers?